The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.The Project Managers on this team directly strengthen Meta’s business by minimizing reputational risk, regulatory fines, and user harm through strategic oversight of content integrity and safety initiatives. By optimizing review capacity and driving process improvements, this role ensures compliance and enhances user trust and engagement across Meta’s platforms
Project Manager, Integrity Operations Responsibilities:
- Manage and improve day-to-day operations against quality and efficiency targets in a highly ambiguous and time-sensitive environment
- Work closely with Product Management, Engineering, Policy, Legal, Global Operations, Vendors, User Research, and UX teams
- Develop as an expert in RGS (Regulated Goods & Services) Policies
- Provide key operational insights into metrics and facilitate data-driven recommendations for resource allocation and workflow efficiency
- Use problem solving skills to resolve large and complex business problems
- Develop expertise of the integrity and support issues across Global Operations at Meta
- Ensure the quality of labeled data sets, ensuring alignment to Meta's policies and/or support processes
- Partner with team members to improve processes and tools of the team's labeling interfaces
Minimum Qualifications:
- 3+ years of experience in an operations, technology, management consulting, or equivalent environment
- 1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
- Experience communicating with a variety of audiences, including leadership
- Familiarity with AI prompting and tools
- Experience working in a fast-paced, dynamic environment
- Experience communicating with a variety of audiences, including engineering and technical teams
Preferred Qualifications:
- Familiarity with policy and regulatory requirements related to online safety and integrity
- Avid user of our platform of products
- Experience in developing LLM modules
- Experience in an extremely fast moving area with constant changes and large variety of stakeholders
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$36.54/hour to $114,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
