Position Summary
The Logistics Coordinator is responsible for planning, coordinating, and monitoring the movement of goods across North America to ensure timely, cost-effective, and compliant delivery. This role involves managing Customer inquiries on shipment status, optimizing transportation routes, ensuring documentation accuracy, and collaborating with internal teams and external partners to maintain operational efficiency.
Responsibilities
- Customer Communication & Coordination:
- Manage customer inquiries on shipping status, delays, and delivery issues across multiple modes and carriers while investigating and resolving problems such as lost or damaged packages.
- Coordinate with carriers, warehouses, and fulfillment teams to implement solutions, process replacements or refunds per policy, and maintain accurate records in ORCL system.
- Communicate updates proactively, escalate recurring issues, and ensure all interactions meet company service expectations.
- Shipment Coordination:
- Coordinate inbound and outbound shipments across N. America to ensure timely delivery by scheduling transportation, tracking progress, and resolving delays or discrepancies.
- Prepare and/or maintain shipping documents, proactively communicate with external carriers, suppliers, and internal teams on shipment status, including delays or disruptions.
- Maintain records in logistics databases, ensure compliance with performance targets, and support cost-saving and performance improvement initiatives (i.e. transit time consistency, LTL min. weight compliance, TL space utilization)
- Processing Shipment Claims
- Manage and process shipment claims related to lost, damaged, or delayed shipments in compliance with committed service levels. Responsibilities include investigating claim details, gathering supporting documentation, filing claims with carriers, and tracking resolution status.
- Communicate with internal teams, external customers, and carriers to ensure timely and accurate claim handling, while maintaining detailed records in the logistics database and/or ORCL system.
- Identify recurring issues by region, customer or carrier and collaborate with stakeholders to implement corrective actions and prevent future claims.
- Reporting and Performance Monitoring:
- Gather and validate shipment data from internal systems, and external carrier information.
- Prepare and maintain comprehensive reports for both inbound and outbound shipment to support operational visibility and decision-making. Responsibilities include tracking shipment delivery timeliness, trailer availability at origins, and cost metrics.
- Generate weekly, monthly, and ad-hoc reports on key logistics KPIs (i.e. On-time delivery rate, Transit time performance, Cost per Mile, Cost per Lbs., Carrier service level compliance, claims ratio for lost/damaged shipment) .
- Maintain dashboards for real-time shipment tracking and performance.
- Documentation & Compliance:
- Validate completion of shipping documents, including Bills of Lading (BOL), Prove of Delivery (POD), Customs paperwork (Commercial Invoice), Packing List data elements (i.e. Country of Origin, HTS code) and In-bond documentation.
- Ensure compliance with DOT, FMCSA, and cross-border regulations (U.S., Canada, Mexico).
Minimum Qualifications
- Min. 2 years of experience in logistics coordination or transportation management.
- Knowledge of transportation modes: Less-Than-Truck Load, Truckload and Small Parcel.
- Ability to perform duties based on operational needs.
- Excellent communication and organizational abilities.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint)
- Preferred Skills: Bi-lingual: English and Spanish
- Experience with cross-border shipments (Canada/Mexico).
- Familiarity with TMS, WMS and ERP systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
