Job Summary:
The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that's able to operate in a fast-paced, high volume work environment.
Job Requirements:
- Ability to multi-task in fast paced environment. This includes goal setting, production, reporting, budgeting, efficiently solving issues with DirecTV and DirecTV customers, technician scheduling and morale
- Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude.
- Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc.
- Oversee business financials and provide reporting to management
- Provide customer follow-up for: general inquiries, feedback on ongoing and completed projects as required
- Update customers with regular status updates and scope of work changes
- Complete regular follow up with local management and field technicians and provide frequent status updates to senior management
- Work with customers and senior management to help define a scope of work for larger projects and rollouts
Requirements:
Qualifications:
Education:
- Bachelor's degree in general business; or a combination of education and work experience along with required skill set
- PMP or CAPM preferred
Position Requirements:
- Minimum 5 years' experience in Project Management
- Excellent written and verbal communication skills and a strong command of the English language is required.
Technical Skills:
- Experience in an operations environment in telecommunications, VoIP, satellite, routers, networking equipment and/or cabling.
- Experience with telecommunication dispatching and project management
- Experience working with multiple projects at one time
- Ability to work with project deadlines, project changes, and the ability to overcome unforeseen project challenges
- Ability to trouble shoot and solve technical, personnel or other project related issues
- Working knowledge of Microsoft Office applications
Soft Skills:
- Ability to motivate, lead, teach and train on proper work and safety procedures
- Leadership and negotiation, conflict management, analytical and problem-solving capabilities, strong customer orientation
- Strong business minded consultative approach with focus on profitability and margin
- Working knowledge of business processes, including tender and sales
- Strong financial understanding; ability to interpret project financial indicators and use them as part of the decision-making process
- Work in schedule driven environment, including working efficiently, multi-tasking, meeting stringent deadlines, and achieving project goals
- Strong organizational, interpersonal, verbal and written skills
- Public speaking and presentations skills
- Skills in mentoring and training employees with varying educational backgrounds and aptitudes
Physical Requirements:
- Lift up to 65 lbs. of equipment and tools
- May be required to work long and unpredictable hours
- Travel required up to 50% of the time
- Must be able to pass pre-employment screening that includes background and drug testing
Pay: From $68,000.00 per year
Education:
Experience:
- Project management: 5 years (Required)
- Telecommunication: 2 years (Required)
- Microsoft Office: 2 years (Required)
- Training & development: 3 years (Preferred)
- Financial analysis: 3 years (Preferred)
License/Certification:
- PMP (Preferred)
- CAPM (Preferred)
Work Location: In person
