About Us
Pinnacle Transplant Technologies is a multi-service tissue bank committed to honoring the gift of donation and improving patient’s quality of life through the processing and distribution of high-quality allograft implants. For over a decade, Pinnacle has helped surgeons improve the lives of thousands of patients. We offer a comprehensive portfolio of products and solutions across multiple market segments, including Spine, Sports Medicine, General Orthopedics, Trauma, Dental, and Regenerative Medicine. Pinnacle is registered with the Food and Drug Administration (FDA) and accredited by the American Association of Tissue Banks (AATB).
How You Contribute to Pinnacle Transplant’s Success
The Logistics Manager is responsible for the end-to-end management of warehouse operations, encompassing both inbound and outbound activities, within a highly regulated environment. This role ensures compliance with FDA regulations and AATB standards, safeguarding product integrity, traceability, and quality throughout the supply chain. The Logistics Manager is a hands-on, working day-to-day team player that will work within the team and with other departments.
Work hours: Monday – Friday; 8:00 am – 5:00 pm (hours vary/flexible with hours)
Work environment: Warehouse and office environment
Location: North Phoenix, near 19th Avenue and Pinnacle Peak Road
Pay Rate: $88,900 - $120,000 (dependent on experience/background)
What You Will Do
Inbound Activities
- Direct receiving, inspection, and documentation of incoming materials in compliance with FDA and AATB requirements
- Manage quarantine, segregation, and release procedures for regulated products
- Verify supplier documentation and Certificates of Compliance before acceptance
- Ensure accurate recording and traceability of inbound shipments in validated warehouse systems
- Receive RMA grafts designated for return to customer owned inventory or re-work.
Outbound Activities
- Oversee order picking, packing, and shipping processes to meet regulatory and customer requirements
- Ensure outbound shipments comply with chain-of-custody, labeling, and documentation standards
- Coordinate with carriers to maintain validated transport conditions (e.g., temperature control)
- Monitor outbound accuracy, timeliness, and compliance with FDA and AATB guidelines
Regulatory & Quality Compliance
- Implement and enforce SOPs aligned with FDA and AATB standards
- Maintain documentation for audits, inspections, and regulatory reporting
- Partner with Quality Assurance to investigate and resolve non-conformances
- Maintain audit readiness at all times
- Conduct internal audits to ensure adherence to GMP (Good Manufacturing Practices) and GTP (Good Tissue Practices)
Inventory & Systems Management
- Maintain accurate inventory records with full traceability
- Ensure controlled access to regulated materials
- Perform cycle counts and reconciliations in compliance with regulatory requirements
- Support validation and qualification of warehouse systems and equipment
Leadership & Team Development
- Train and supervise warehouse associates on FDA and AATB compliance requirements
- Promote a culture of regulatory awareness, safety, and accountability
- Assign tasks, monitor performance, and provide coaching for continuous improvement
Safety & Facility Management
- Ensure warehouse operations comply with OSHA, FDA, and AATB safety standards
- Maintain clean, organized, and controlled storage environments
- Drive initiatives to improve efficiency, safety, and compliance
What Qualifications You Will Bring
- Bachelor’s degree in Supply Chain, Logistics, or related field (preferred)
- 5+ years of warehouse management experience in a regulated environment (strongly preferred)
- Strong knowledge of FDA regulations (21 CFR Part 11, GMP) and AATB standards
- Supply Chain & Project Management experience preferred, not required
- Lean principles preferred, not required
- Experience within an ERP (QAD) systems, implementation experience preferred
- Excellent leadership, communication, and problem-solving skills
How You Will Grow
- Compliance audit results (FDA, AATB, internal QA)
- Accuracy and timeliness of inbound/outbound operations
- Inventory accuracy and traceability
- Staff training completion and regulatory awareness
- Safety incident rate and corrective action effectiveness
Who You Will Partner With
- Daily face-to-face, written, and verbal communication with Customer Service, Operations, Finance, Procurement, Production teams, leadership, shipping vendors, etc. to ensure all duties are executed properly, timely and according to policies and procedures.
- Regular communication, both telephone and email, with internal/external teams to resolve any issues and aid in building good relationships.
- Your Team. Regularly work in independent and team settings maintaining professional communication with all PTT team members including your team.
Where You Will Work
- Full Time position (40 hours or more) based in Arizona. Hours may include evenings and weekends to perform tasks outlined in the job description.
- Work requires bending, reaching, climbing ladders, and lifting items weighing up to 70 pounds.
- Your work is physical in nature. Duties are such that there will be contact with human tissue and bone which may be considered infectious; use of PPE is required in all work areas.
- Use of warehouse equipment, not limited to, pallet jack and straddle stacker are required. OSHA certification is required for use of equipment.
- Position requires steel toe/composite toe boots to be worn when working in the warehouse or with equipment that requires certification.
- Position will also work within an office environment
Benefits/Total Rewards
- Comprehensive medical, dental, and vision insurance, eligible first day of the month following your start date.
- Company-Paid Short and Long-term Disability Insurance.
- Company-Paid Identity Theft Protection.
- Company-Paid Life Insurance Policy of $50,000.
- Additional benefits such as: Voluntary Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
- 401(k) Profit Sharing Plan with a 4% company match, eligible first day of the month following 90 days of employment, and 100% Vested from the start of plan.
Paid Time Off:
- 160 hours of Vacation time, 6.16 hours accrued bi-weekly. Available to use after 90-days of employment.
- (1) week, 40 hours of paid sick time. Accrual starts at date of hire per pay period. Available to use after 90-days of employment.
- (10) annual paid holidays.
Monday – Friday; 8:00 am – 5:00 pm (hours vary/flexible with hours)
