Position Overview
As a Jr. Systems & Network Administrator, you will be responsible for:
· Providing technical support remotely to all clients.
· Support of workstations, servers, network infrastructure, and phone systems.
· Resolving issues for clients via phone or electronically
· Tracking customer issues and adhere to established SLAs and processes.
· Participating in an after-hours rotation, typically three to four times each year.
· Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
· Performing other duties as assigned.
Required Skills
· Effective communication skills, both verbal and written.
· Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
· Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022) including virtual technology like Hyper-V and VMWare.
· Proficient with On-Prem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure
· Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.
· Familiarity with security tools like MDR, EDR, and A/V.
· Familiarity with VOIP.
· Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.
Qualifications
· Previous experience in the IT industry (3+ years minimum)
· Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
· Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
· Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
An individual that excels in collaboration and teamwork.