General Description
The Ticket Operations Representative is responsible for executing best practices as outlined by the Director of Ticket Operations. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket resolution, fulfillment, game-day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.
RESPONSIBILITIES include but are not limited to:
- Process tasks/orders using the venue’s designated ticketing software, AXS
- Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms.
- Assist with developing and maintaining relationship with event promoters
- Assist department with building offers and price codes as directed for Rockets and 3rd party events
- Run ticket reports as needed
- Perform ticket selling functions when needed
- Provide support during Rockets games and third-party events
- Assist in the supervision of arena ticket sales and box office windows
- Provide exemplary service to all guests, clients, promoters; internally and externally
- Maintain and develop ticket operations department policies and procedures as needed
- Assist ticket operations department with additional tasks/duties as requested
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent; college coursework or degree preferred.
- Knowledge of computerized ticketing systems preferred
- Previous box office/ticket operations experience preferred
- Must be available to work game days, events, and extended hours for special projects as needed
- Excellent computer skills to include a proficiency in Word, Excel, and Outlook
- Must be extremely flexible with the ability to handle high levels of stress
- Must be multi-task oriented with great attention to detail.
- Excellent verbal and written communication skills with pleasant phone etiquette.
- Able to adapt to a team player environment.
- Enthusiastic, creative, and able to think both strategically and tactically
- Experience in appropriately working with and around confidential information
- A self-starter
- Cash handling experience preferred
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
