Company Description
RCITMS is a Minority and Veteran Owned provider of Cloud and Managed IT Services, emphasizing exceptional customer experiences. Offering U.S.-based, 24/7 proactive monitoring and support, RCITMS delivers reliable IT managed services, including remote management, on-site support, patch management, and data protection. The company also provides specialized professional services like infrastructure design, server virtualization, and project-based IT needs, as well as business solutions like virtual CIOs and vendor management. With expertise in Microsoft 365, Microsoft Azure, and other cloud services, RCITMS helps clients streamline their technological infrastructure efficiently.
Role Description
This is a full-time hybrid role for a Help Desk Specialist, based in Greater Houston, with some work-from-home flexibility. The Help Desk Specialist will handle day-to-day responsibilities such as providing technical support, troubleshooting issues, and managing Help Desk tickets. This position also involves guiding users through solutions, supporting desktop computers, and delivering excellent customer support to ensure satisfaction with IT services.
Qualifications
- Technical Support, Troubleshooting, and Help Desk Support skills
- Experience with Desktop Computers and related hardware/software troubleshooting
- Strong Customer Support and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively in a hybrid work environment
- Working knowledge of IT infrastructure, networks, and basic system administration is a plus
- Bachelor's degree in IT, Computer Science, or a related field is preferred
- IT certifications (e.g., CompTIA A+, Network+, or similar) are advantageous
