Salary: $80,000 - $100,000 annually (DOE)
Role & Responsibilities:
- Ensure all Key Account Customer appointments are made at uplift, and deliveries are on time with a 98% or above KPI for adjusted On Time delivery.
- Ensure all PODs are received in timely manner and transit milestones are updated within required timeframe.
- Direct contact with Key Customers.
- Monitor appointment stability metrics for receivers and escalate any receiver issues to Key Account Management.
- Manage a team of dispatchers and ensure adherence to SOPs and meeting of KPI metrics
- Ensure timely and accurate cost accrual, invoice processing and billing to customer.
- Report and monitor shipments irregularities in SEMS (Shipment Exemption Management System).
- Drive cost reductions by improving truck utilization and route optimization (consolidation)
- Point of contact for all escalation delivery problems for truckers and finding resolutions.
- Work closely with Domestic Transportation Director on trucking service procurement, carrier QBR and domestic trucking RFQs and ad hoc pricing request.
- Form strong partnerships with carriers, monitor and record carrier performance (Scorecard) and adherence to MEC pick up, in-transit and delivery procedures.
- Work closely with security on enhancing load security.
- Coordinate escorts for high value shipments.
- Other duties as assigned by management.
Qualifications:
Minimum 5 years of experience in domestic transportation and/or domestic supply chain, management.
Experience with high value, Hot Shot Delivery Trucks.
Knowledge and proven experience with planning and optimization.
Previous experience successfully managing a team of five or more people.
Proven experience with coordinating escorts for high value shipments.
Experience handling high volume cross dock shipments coming through the warehouse.
Must have experience and knowledge of international transport (air import).
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.
