Digital Transformation Specialist

U.S. Eagle Federal Credit Union • Full-time • Albuquerque, New Mexico, United States • $79,505 / year • 2m ago

At U.S. Eagle, you can make a big impact and help us create a world where people matter more. The Digital Transformation Specialist will provide prompt, courteous service to internal and external members. Additionally, the Digital Transformation Specialist and will serve as a liaison between various teams, Project Management, Learning & Development, vendors, and the end users of our Digital Banking Platform. The Digital Transformation Specialist will ensure the digital platform meets the needs our members today and into the future.

Essential Functions & Responsibilities:

Act as coordinator and expert advisor for Digital Banking Services to include but not limited to commercial Digital Banking, Bill Pay, and Mobile App by maintaining configuration and/or making changes as requested by VP eServices and internal department owners.
Manage Digital Service’s current and future vendor relationships, to include upgrades, implementation of new APIs and integrations.
Create, publish, and maintain internal documentation of processes and procedures related to Digital Banking. Assist Learning and Development with ongoing education and updates to training materials.
Continuously assess member experience and improve when possible.
Research and build business cases for enhancements to ensure industry best practices for Digital Services. Participate in the planning and delivery of the digital strategy and future road map.
Participate as a resource for departmental and organizational projects as directed by the VP eServices.
Serve as the technical liaison between various departments to ensure Digital Services meets thedesired needs and solution offerings chosen by department/project owners.
Create and coordinate user acceptance testing, validate testing results.
Report monthly KPI’s to the VP eServices that show member usage or offered services. Researchindustry benchmarks to set goals for Digital Services.
Work internal Service Now tickets to ensure any issues are reported to our Digital Services providerensuring our internal established SLAs are met.
Identify and implement opportunities for efficiency within processes
You will be provided with opportunities for further development as assigned.

Experience: Three years to five years of similar or related experience.

Education: (1)A two-year college degree, or (2) completion of a specialized certification or licensing, or (3 ) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Must possess good listening and communications skills; computer skills including Microsoft Office; be able to make decisions with minimum information. Strong understanding of electronic and web-based services and/or e-commerce processes required. Strong technical background with a comfort level in mobile and web technology.

Physical Requirements: The employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close and far vision, color vision, and ability to focus.

Work Environment: The noise level in the office work environment is typically moderate. High energy and fast-paced office environment, subject to stressful situations. Must be available for weekend and after-hours work. Onsite requirement.

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