Type: Full Time

Salary: 88k - 100k

Position Summary

The Operations Manager oversees daily operations, financial performance, employee accountability, and customer service. This role is responsible for proactively identifying issues, driving operational improvements, and ensuring consistent execution across all departments and service areas.

Key Responsibilities

Monitor P&L, KPIs, gross margin, billing, commissions, and account performance.
Lead employee performance reviews, coaching, and accountability initiatives.
Support new customer startups, bids, and quotes.
Ensure all customers receive consistent service and attention.
Oversee dispatch, warehouse operations, freight accounts, and remote teams.
Monitor employee schedules, attendance, and overtime.
Ensure audits, reports, and operational tasks are completed on time.
Support extended service areas and special programs.

Expectations

Take ownership of operational performance and outcomes.
Anticipate issues and implement solutions before problems arise.
Lead with accountability and drive continuous improvement.
Maintain strong communication and follow-through.
Ensure teams are engaged, productive, and meeting expectations.
Deliver consistent service excellence to customers and internal stakeholders.

Key Competencies

Leadership
Accountability
Financial Acumen
Problem Solving
Customer Focus
Communication
Process Improvement
Strategic Thinking

Qualifications

3+ years of experience in a similar role
Six Sigma Green Belt certification preferred***
Experience and proficiency with TMS systems
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business

Industry

Transportation/Trucking/Railroad

Type: Full Time

Salary: 88k - 100k

Sir Lancellot Courier & Delivery Service

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