POSITION SUMMARY:

Our IT Support Technician provides end-user support and troubleshooting for personnel. This team member is responsible for the day-to-day maintenance of the local area network hardware, as well as for Microsoft 365, e-mail, network, and firewall administration.

This position works with the Infrastructure Architect on the implementation of new technologies. They will play a key role in coordinating upgrade initiatives, including assisting the Infrastructure Architect with facilitating activities such as upgrading systems with the latest versions of software, the rollout of new hardware, and training.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Establishes network by evaluating network performance issues including availability, utilization, throughput, latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls
Provides first-line support, responds in a timely fashion to end users’ needs and concerns relating to computer business applications and general systems issues.
Manages technical resources working onsite, providing vendors with all the information needed to assist in supporting the end-users.
Diagnoses and resolves technical problems, prevents problem escalation, and provides solution tracking.
Maintains logs for software and firmware updates, service contracts, support contracts, and passwords
Works with Infrastructure Architect in designing technical systems and architecture.
Performs additional tasks as assigned by Infrastructure Architect

POSITION QUALIFICATIONS:

Competencies

The IT Support Technician must be proactive and energetic, committed to excelling at all IT Support Technician aspects, essential tasks as well as committed to the team, culture and organization to maintain a well-run and respectable department. The IT Support Technician position is strong communication and collaboration skills with the ability to move in a fast-paced environment.

Education: Associate or bachelor’s degree in an IT related field.

Experience: 1-2 years of experience in IT

Other Skills, Attributes, and Abilities

Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
Exceptional organization skills and detail oriented with demonstrated organization and multitasking skills
Effective time-management skills with the ability to manage multiple priorities
High level of integrity, respect, and humility
Lifelong learner who is willing to share their knowledge and experience for the betterment of the team, company, and community

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Information Technology Support Technician