Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documenting all consultations in an electronic medical record.
5. Assisting in the development of written materials as requested.
6. Providing referrals to and alerting governmental agencies when appropriate.

Required Qualifications:

Excellent demonstrated record of attendance and punctuality
Demonstrated ability to organize and manage time efficiently and productively
Excellent oral,written, interpersonal and problem-solving skills
Ability to handle staff,patient, and student issues with tact, diplomacy, and confidentiality
Attention to detail and willingness to learn
Ability to function with minimal supervision
Ability to receive instructions and constructive feedback

Education, Training and Experience:

BA or BS or Health Care or EMS background (EMT, paramedic, LVN,pharmacy technician, PA, 911 dispatcher, nursing assistant)
Excellent verbal communication skills
Knowledge of medical and pharmaceutical terminology
Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
Experience working in a poison center or managing emergency health related calls
Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieva

Required licenses or certifications, if any:

Current California License as Pharmacy Technician or EMS Provider (ie Emergency Medical Responder, Emergency Medical Technician, Advanced Emergency Medical Technician, Paramedic)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

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Poison Information Provider (Pharm Tech or EMT)

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