Lead Mitigation Technician

About Us

We are a growing, professional disaster restoration company providing water, mold, fire, and related restoration services throughout the Atlanta area. We stay busy year-round and are looking for an experienced Lead Mitigation Technician to join our team.

This is a long-term opportunity for someone who takes pride in their work, understands the restoration process, and can confidently lead a crew and manage jobs from start to finish.

Position Overview

The Lead Mitigation Technician is responsible for overseeing mitigation projects in the field, ensuring jobs are completed safely, efficiently, professionally, and according to industry standards.

You will be expected to lead technicians, communicate with homeowners and insurance-related parties, document jobs properly, identify additional opportunities, and ensure the project is properly prepared for billing and/or reconstruction.

Responsibilities

Lead and oversee mitigation crews on residential and commercial projects
Perform and supervise:
Water extraction and structural drying
Moisture monitoring and documentation
Minor demolition
Contents manipulation and pack-outs
Mold remediation
Fire and smoke damage cleanup
Board-up and structure stabilization
Trash and debris removal
Cleaning and small punch-out/restoration tasks
Take accurate moisture readings and determine appropriate drying procedures
Set up, monitor, and remove drying equipment
Complete required job documentation, photos, notes, and moisture records
Ensure all work is performed efficiently and according to company and industry standards
Communicate professionally with homeowners, property managers, adjusters, and other parties
Understand whether a loss is insurance-related or private pay
Understand basic homeowners insurance policy coverage as it relates to mitigation
Identify additional work opportunities and confidently communicate available services to customers
Write accurate estimates/invoices using Xactimate
Use Mitigate, Docusketch, CompanyCam, and other restoration software
Coordinate material pickup, supply delivery, and equipment needs
Assist with rebuild projects and understand the transition from mitigation to reconstruction
Maintain clean, organized vehicles, equipment, and job sites
Participate in a rotating 24/7 on-call schedule every other week
Perform other duties as assigned

Required Qualifications

Minimum 3 years of restoration industry experience
Previous Lead Technician experience is mandatory
IICRC Water Restoration Technician (WRT) certification is mandatory
Strong understanding of water mitigation and structural drying
Experience with mold and fire restoration preferred
Proficient with Xactimate
Experience with Mitigate, Docusketch, and CompanyCam
Experience writing mitigation estimates/invoices
Understanding of insurance claims and homeowners policies
Experience with restoration/reconstruction projects preferred
Valid driver’s license with a clean driving record/MVR
Must successfully pass a background check and drug screen
Strong verbal and written communication skills
Excellent customer service skills
Professional appearance and attitude
Able to work independently and effectively lead a team
Must be able to lift at least 70 lbs. without assistance
Reliable transportation and dependable attendance

What We’re Looking For

We are looking for someone who can take ownership of a job from start to finish.

The ideal candidate doesn’t need to be micromanaged. You should be able to walk onto a loss, assess the situation, develop a plan, direct your technicians, communicate with the customer, document the work, monitor the drying process, and make sure the job is properly completed and ready for billing or reconstruction.

You must be comfortable working in challenging environments involving water, sewage, mold, smoke, fire damage, demolition, and debris.

Schedule & On-Call Requirement

This is a 24/7 emergency restoration company.

The standard schedule is approximately 40+ hours per week, with overtime opportunities. This position requires participation in a rotating on-call schedule every other week, including nights, weekends, and holidays when scheduled.

Please do not apply if you are unable to participate in the rotating on-call schedule.

Location

Norcross, GA 30093

Candidates must reliably commute to Norcross or be willing to relocate before starting.

Required

Valid Driver’s License
Clean MVR/Driving Record
IICRC WRT Certification
Minimum 3 years restoration experience
Previous Lead Technician experience
Ability to pass background check and drug screening
Ability to participate in rotating on-call schedule

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Paid training
Vision insurance

Application Question(s):

Mitigate (MICA) Experience

Experience:

Water damage restoration: 3 years (Required)

License/Certification:

IICRC Certification (Required)

Ability to Commute:

Norcross, GA 30071 (Required)

Work Location: In person

North Georgia Water Restoration jobs

Lead Water Damage Restoration Technician

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