DVS LED Systems, a division of Dynamic Visual Solutions, is a leading manufacturer of large-scale LED Video Wall Displays serving entertainment and commercial AV markets across the U.S., Canada, and Europe. We're looking for a driven, strategic leader to take ownership of our Service and Operations function end-to-end — from the warehouse floor and freight dock to technical service, RMAs, and after-sales support.

About the Role

As Director of Operations, you'll lead the function that keeps DVS LED Systems running — warehousing, shipping, inventory control, facilities, technical service, and RMA/spare parts fulfillment — from our Fort Lauderdale headquarters. You'll set the strategy and KPIs for the department, build and lead a team of managers and frontline staff, and serve as the senior cross-functional partner to Quality, Customer Service, Product Development, Marketing, Purchasing, Sales, and Finance. This is a leadership role: you'll be accountable for the department's performance, budget, and team development, not just its day-to-day execution.

What You'll Own

Service & Operations Leadership

Own the overall Service & Operations strategy, translating business goals into department-wide KPIs, budgets, and accountability structures.
Build, lead, and develop a team of managers and staff across warehouse, logistics, and technical service functions — including hiring, coaching, performance management, and succession planning.
Establish and continuously refine SOPs across the department, driving consistency, accuracy, safety, and efficiency at every level.
Report on departmental performance, budget variance, and key metrics to executive leadership on a regular cadence.

Warehouse & Logistics

Oversee all warehouse functions end-to-end — receiving, put-away, inventory control, picking, shipping, and logistics.
Own outbound freight performance, costs, and carrier relationships, including RFQs, carrier selection, and resolution of freight damage and loss claims.
Conduct regular inventory counts, maintain WMS accuracy, and manage the freight and site expense budget with clear variance tracking.
Collaborate with Purchasing and Sales to manage product lifecycle, reduce excess inventory, and keep slow-moving and refurbished stock under control.

Technical Service & After-Sales Support

Own the RMA process end-to-end, from intake through resolution, setting and enforcing SLAs across Customer Service, Technicians, and Warehouse.
Direct spare parts inventory and fulfillment strategy to meet after-sales service turnaround targets.
Ensure technical service and helpdesk tickets are tracked, current, and resolved within SLA — escalating and resourcing as needed so nothing falls through the cracks.

Facilities & Systems

Oversee general facility maintenance to keep the workspace clean, safe, and productive.
Partner with IT to improve ERP and WMS configuration, integrations, and data integrity.
Implement visual boards and dashboards to support tiered huddles, KPI tracking, and variance reviews at the leadership level.

What You Bring

5-7 years of progressive experience in operations, warehouse, and/or service management, including at least 2-3 years in a director-level or senior leadership capacity managing managers.
Background in the professional AV/AVL industry.
Prior leadership experience in a technical service or AV environment.
A proven track record of building and scaling SOPs, KPIs, and accountability structures that move the needle on operational and service performance.
Strong command of logistics, inventory management, technical service operations, and quality control principles.
Experience owning and managing department-level budgets, with a track record of holding performance metrics accountable.
Demonstrated people-leadership experience — hiring, developing, and managing a multi-functional team.
Proficiency in ERP and WMS systems; NetSuite and Zendesk experience strongly preferred.
Solid computer skills across MS Office, CRM systems, helpdesk platforms, and shipping management tools (FedEx, UPS).
Clear, confident communicator — equally comfortable with customers, frontline staff, and executive leadership.
A "the show must go on" mentality and genuine willingness to roll up your sleeves when it counts.
Valid driver's license and reliable transportation required.
Fluent English required; bilingual a plus.

Bonus Points For

Working knowledge of DMX Lighting.
Experience managing tradeshow or demo inventory.

Working Conditions

Full-time, on-site role — 5 days per week at our Fort Lauderdale HQ.
Regularly requires use of hands, standing, walking, and sitting.
Must be able to lift up to 50 lbs as needed.

What We Offer

Health, Dental, and Vision Insurance
Paid Time Off, Holidays, and Sick Time

DVS is an Equal Opportunity Employer

** DVS is not accepting solicitations or applications from 3rd party recruiters or talent agencies, only direct applications will be considered**

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