Desktop Support Technician - Hybrid, NYC - Up to $105,000 DOE

What You’ll Do

Provide Tier 2 technical support for end users across desktop, laptop, mobile, and peripheral devices.
Troubleshoot issues related to Windows environments, Microsoft Office applications, remote access tools, and telephony systems.
Deliver both onsite and remote support in a timely, professional, and customer-focused manner.
Accurately document incidents, resolutions, and support activity within the ticketing system.
Assist with workstation deployments, onboarding setups, office moves, and hardware installations.
Maintain inventory records for IT hardware and equipment.
Support video conferencing and audiovisual technologies across meeting spaces.
Collaborate with internal IT teams to escalate and resolve complex technical issues.
Identify recurring technical issues and communicate trends or recommendations to leadership.
Participate in an after-hours on-call support rotation when required.

What You’ll Bring

4+ years of desktop support or service desk experience in a professional environment.
Strong experience supporting Windows 10 and Windows 11 environments.
Hands on experience with desktop hardware, printers, mobile devices, and other peripherals.
Knowledge of LAN and WAN networking concepts within Microsoft environments.
Experience supporting VPNs, remote access technologies, and virtual desktop environments.
Strong troubleshooting skills across Microsoft Office applications, especially Outlook, Word, and Excel.
Experience supporting iOS and Android mobile devices.
Excellent communication, documentation, and customer service skills.
A proactive, team-oriented, and service-focused mindset.
Familiarity with ITIL principles and best practices is a plus.
Experience within a professional services environment is beneficial.

What’s In It For You

Opportunity to work within a collaborative and supportive IT environment.
Exposure to a wide range of technologies and enterprise systems.
Professional growth and development opportunities.
Hands-on experience supporting modern workplace technologies and infrastructure.
Competitive compensation and benefits package.
A team culture that values communication, collaboration, and high-quality support.

Interested? Apply now or send your updated resume to j.johnson-marjanovic@franklinfitch.com

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