Director of IT Infrastructure

Location: Fully remote (greater Denver area or Orlando preferred)

Salary: $165K - $200K base + bonus

Full Time / Direct-Hire

Summary:

The ideal candidate combines solid technical depth with strong client relationship skills.

This role is for a senior technical lead for our client's managed services practice and will serve as the main point of contact for clients during escalations, technology planning, and infrastructure transitions — someone who can build trust, communicate clearly, and get things done. On the delivery side, this leader will own infrastructure strategy and execution across on-premises, hybrid, and cloud environments.

Our client is a technology platform company with a mission-driven focus, serving a large and growing ecosystem of faith-based and nonprofit organizations across the United States. With a portfolio of AI-powered solutions and digital tools, they operate at scale — supporting hundreds of thousands of churches, ministries, and community organizations in their work. The organization is well-capitalized, growth-oriented, and at an inflection point in its infrastructure maturity.

As their footprint has expanded, so has the complexity of the infrastructure supporting it — and so has the demand for a senior technical leader who can engage at the client level, not just internally. This role is being created specifically to close that gap.

Responsibilities:

Infrastructure Strategy & Architecture

Define and own the multi-year infrastructure roadmap, aligning platform decisions with client needs and company growth objectives.
Establish architecture standards for cloud, network, security, and endpoint environments across the MSP's managed client base.
Lead evaluation and adoption of emerging technologies, with a focus on cost optimization, resilience, and scalability.
Drive the evolution from reactive break-fix delivery toward proactive, outcome-based managed services.

Cloud Platform Management

Oversee multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP) for internal and client-facing workloads.
Govern cloud cost management, security posture, landing zone design, and operational governance across all cloud platforms.
Lead migration and modernization initiatives including lift-and-shift, re-platforming, and cloud-native application transitions.
Develop and maintain cloud playbooks, runbooks, and governance frameworks that can be consistently delivered across the client portfolio.

Team Leadership & Operations

Lead, mentor, and grow a team of infrastructure engineers, cloud architects, and systems administrators.
Define performance standards, career paths, and technical training programs to build depth and bench strength on the team.
Establish and enforce incident management, change management, and capacity planning processes.
Partner with the SOC, help desk, and project management functions to ensure seamless service delivery across tiers.

Client Engagement & Relationship Leadership

Own the client-facing technical relationship for key accounts — serving as the primary escalation point, trusted advisor, and long-term infrastructure partner.
Lead quarterly business reviews (QBRs) and technology roadmap sessions, helping clients connect infrastructure decisions to business outcomes.
Translate complex technical situations into clear, confident communication for non-technical stakeholders and executive audiences.
Identify expansion opportunities within existing accounts by understanding client environments deeply and proactively surfacing solutions.
Collaborate with account management and sales on pre-sales engagements, solution scoping, RFP responses, and onboarding of new clients.
Set and uphold the standard for client experience across the infrastructure team — ensuring every touchpoint reflects professionalism, responsiveness, and expertise.

Requirements:

7+ years of progressive IT infrastructure experience, with at least 4 years in a senior leadership or director-level role.
Demonstrated experience in an MSP, VAR, or multi-client managed services environment strongly preferred.
Proven track record of direct client engagement — leading QBRs, managing executive relationships, and serving as a technical trusted advisor.
Confidence and credibility presenting to C-suite and board-level audiences at client organizations.
Deep hands-on expertise across multi-cloud platforms: AWS, Microsoft Azure, and GCP.
Strong command of network architecture, virtualization (VMware/Hyper-V), identity and access management, and endpoint management.
Experience leading infrastructure migrations, cloud transformations, and datacenter consolidations.
Proficiency in ITIL frameworks, change management disciplines, and SLA-driven service delivery.
Demonstrated ability to build, develop, and retain high-performing technical teams.
Exceptional communication skills — equally comfortable in engineering design sessions and C-suite briefings.

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Director of IT Infrastructure

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