What this Job Entails:

The Project & Program Manager is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

Manages multiple, complex, cross-functional and technical projects.
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Responsible for internal process improvements; remove gaps, across multiple teams and functions.
Ensure risks are accounted for and provide risk mitigation strategies.
Primary project point of contact for vendor partners and internal stakeholders.
Coordinate and assist with regularly scheduled meetings with core teams.
Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies

Preferred Qualifications:

Various certifications
Change management knowledge

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Project & Program Manager

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