Summary

This position is responsible for performing on site repairs and adjustments for our products. The successful candidate will be a problem solver who can demonstrate initiative, accuracy, and follow-through. Strong organizational skills, multi-tasking and prioritizing while working in a fast paced environment required.

Essential Duties & Responsibilities

Diagnose, adjust and repair/replace Pella products in the field (i.e. customer home or new construction jobsite)
Diagnose product issues, determine efficient resolution plans and communicate tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete)
Replace glass in windows or doors
Install items such as window shades, blinds, muntins, screens, etc.
Complete service work orders and communicate any ongoing customer or product related issues with the Customer Care Team.
Meet company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
Give feedback on product quality, shop problems, material handling damage, application errors and installation problems
Participate in all available training offered by corporate or the service department
Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or equivalent. Applicant will have several years of experience, and knowledge of windows and doors and the construction industry. The position requires the possession of a valid driver’s license. Applicant must be familiar and comfortable with using ladders, scaffolding, and a variety of power tools. Experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.). The job requires driving and sitting while en route to the customer’s homes.

Language Skills

Excellent verbal and communication skills, the ability to effectively communicate with customers that may be confrontational, diplomacy in working with both internal and external constituencies.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to problem solve and think outside of the box.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 125 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Schedule:

The work schedule for this position will primarily be 8:00 a.m. to 5:00 p.m., Monday – Friday. Some overtime, evenings, and weekend duties may be included. Schedule may change at the discretion of the Service Manager

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
Paid time off

Ability to Relocate:

Bozeman, MT: Relocate before starting work (Required)

Willingness to travel:

75% (Preferred)

Work Location: Multiple locations

Pella Windows & Doors, Montana jobs

Service Technician (2 years prior experience required)

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