The VP of IT Infrastructure & Operations will be responsible for the strategic direction and tactical delivery of IT Infrastructure, IT Operations and End user support (IT I&O), and for ensuring the delivery of solutions and services that are aligned to meet Cooper’s Hawk IT and Business strategies. This position is responsible for leading an internal team and 3rd party vendors supporting I&O functions including Network & Telecom, Servers Infrastructure, End User Computing (e.g. Desktops, tablets), IT Helpdesk, Support and Operations.

How You Will Succeed:

Strategic direction of the areas of responsibility including maintaining a roadmap that aligns proposed projects with company and departmental priorities. Develop business cases for solutions alternatives and make recommendations.
Collaborate with IT and Business senior leadership to understand priorities and determine the I&O needs necessary to achieve business and IT objectives.
Drive formal I&O solution selection, implementation and upgrades throughout the project life cycle.
Measure and communicate performance. Set targets for functions and team members that deliver on department and company objectives
Drive continual improvement to increase efficiency and maximize business value.
Partner with teams to evaluate I&O solution options to support project needs or user requests. Provide solution options, estimates and recommendations as appropriate.
Develop and maintain work plans to implement IT I&O initiatives and special projects on-time and within budget. Partner with the project managers as appropriate to provide planning input into organizational initiatives
Migrate function from reactive to proactive to maximize the availability of Technology Solutions for Guests and Team Members while optimizing cost.
Establish and maintain regular communications with the organization’s executives, decision-makers, stakeholders, and end-users regarding pertinent activities
Determine the optimal mix of internal and 3rd party resources to balance cost, scalability, and service delivery.
Participate in the selection and negotiation of contracts with vendors for areas of responsibility. Ensure the Business terms in agreements reflect department and company needs. Direct the management of vendor relationships and services in area of responsibility and ensure maximum business value for our spend.
Implement processes and procedures to meet applicable compliance requirements
Develop methods and procedures that align the operations and team’s activities with Hospitality Industry best practices
Direct the day-to-day activities of the function
Coordinate professional development of team members to ensure skills are maintained and enhanced
Remain current on industry best practices and trends, recommending improvements and upgrades accordingly
Manage the development, maintenance, and forecasting of expense and capital budget in area of responsibility
Ensures that solutions meet all legal, compliance, internal controls, and accounting standards
Participate in special projects or perform other duties as required

What You Will Bring:

12+ years experience in information technology
8+ years demonstrated leadership experience
5+ years experience in a multi unit retail or restaurant environment
Innovative thinker, able to envision how technology can be implemented to solve challenges
5+ years experience in managing technology infrastructure networking and telecommunications functions
Excellent communication, verbal and written skills
Experience in implementing and managing regulatory compliance in a multi unit environment
Knowledge of PCI Compliance and the ‘defense in depth’ approaches to protecting IT infrastructure from cyber attacks
Experience in successful implementations, re-implementations and upgrades of technology
BS in Computer Engineering, Computer Science or Information Technology or equivalent

Other Skills/Abilities:

Ability to plan, manage and deliver major complex projects/services
Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
Ability to adapt quickly to change and handle ambiguity
Ability to communicate effectively with Business and technical audiences at all levels
Strong customer service orientation
Ability to work effectively with cross functional groups and participate in problem solving process
Ability to develop and implement standards and procedures
Ability to negotiate beneficial terms and service level agreements on contracts
Ability to reconcile competing demands between conflicting interests and priorities
Excellent decision making and leadership skills
Strong analytical and problem-solving skills

Compensation Range: Compensation range is $230,000-$260,000/year + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.

What You’ll Get:

Incredible Discounts:
- Monthly Dining Allowance
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Health Savings Account
Long-Term Disability; Voluntary Short-Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Highly Competitive Pay plus Team Member Incentives & Rewards
Paid Time Off
Milestones Recognition Program
Complimentary Gym Membership in RSC Building
Hybrid Work Week (3 days in office, 2 days remote, depending on role)

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.

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VP of IT Infrastructure & Operations

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