About Aero
Aero is a premium private aviation company redefining the charter flight experience. We combine white-glove concierge service with cutting-edge technology to deliver seamless, personalized travel. Our team is lean, fast-moving, and deeply committed to operational excellence.

About This Role
You will own and evolve the technology infrastructure that keeps Aero running — corporate cybersecurity, identity, device fleet, SaaS administration, and internal technical support. As the company’s primary IT leader, you will operate as a senior individual contributor partnering with Leadership, People Ops, and Ground & Flight Operations. This is not a ticket-queue role; we need someone proactive who can shape strategy and execute hands-on.

Responsibilities
Identity, Access & Security

Administer Google Workspace as our core identity platform — user lifecycle, SSO, context-aware access, and audit logging
Implement and manage device trust policies and conditional access rules
Detect, investigate, and mitigate security events (phishing, account compromise, unauthorized device access), including coordinating company-wide communications with leadership
Evaluate and operate security tooling: VPN, firewalls, antispam, and anti-malware

Device & Endpoint Management

Manage the full device lifecycle for MacBooks, iPads, iPhones, Windows machines, and peripherals: procurement, configuration, deployment, repair/replacement, and decommissioning
Operate Apple device management (Apple Business Manager, MDM profiles and scripts, managed Apple IDs); publish applications and updates to device groups

SaaS & Vendor Management

Administer core business platforms including Slack, Asana, and Metabase enterprise subscriptions
Evaluate third-party integrations and API access; review NDAs and access-level requirements for external agencies and vendors
Partner with Finance to track software spend, analyze trends by department, and build the annual software budget

Onboarding & Offboarding

Own user provisioning and deprovisioning across Google Workspace and all SaaS platforms
Coordinate device shipments and tech onboarding emails (with setup instructions and tracking) for new hires alongside HR
Maintain a unified inventory of company assets — devices and software licenses — tracking assignment, availability, and retrieval/decommissioning when employees depart

Support & Office Infrastructure

Serve as the primary point of contact for internal tech support via Slack, email, or the ticket system: account access, password resets, email configuration, and app connectivity
Manage shared mailboxes, service accounts, and Google Groups with appropriate security controls
Troubleshoot Google authentication flows, app-specific access issues, and SSO integrations across the tool stack
Design and maintain office network and security infrastructure: architecture, equipment procurement, configuration, and updates
Create and maintain documentation that accelerates onboarding and resolves common issues

Requirements

5+ years of experience in IT engineering, systems administration, or a similar hands-on technical role
Deep expertise in Google Workspace administration: security settings, device management, user lifecycle, and audit log analysis
Experience with Apple device management (MDM, Apple Business Manager)
Proficiency with Slack workspace-level administration
Excellent written communication — able to draft clear, professional security advisories and onboarding documentation
Based in the Los Angeles area and willing to work from the Van Nuys office 2-3 days per week

Preferrred Experience

Familiarity with security and compliance frameworks (SOC 2, SOX, NIST, PCI, CIS)
Experience with Mosyle (Apple-specific MDM) and Windows device management
Comfortable scripting (Python, JavaScript, or similar) for automation, bulk API operations, and managed-device configuration or remediation
Experience in aviation, charter operations, or other regulated industries
Familiarity with aviation operations platforms (e.g., Leon, Jeppesen, Airline Choice, ForeFlight)
Network architecture experience, including VPN for distributed teams
Google Workspace, Google Cloud, or Apple IT Professional certifications

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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