Key Responsibilities

Strategic Leadership

Define and execute long‑term infrastructure and application modernization strategies aligned with organizational growth objectives.
Collaborate with business leaders to translate strategic priorities into scalable, future‑ready technology solutions.
Advance operational excellence through standardization, automation, and proactive capacity and performance planning.

Infrastructure Oversight

Direct the architecture, deployment, and ongoing management of on‑premises, colocation, cloud, and hybrid environments.
Ensure the reliability, resilience, and high performance of core systems, networks, and branch technologies.
Oversee disaster recovery, business continuity planning, and data center operations to maintain operational stability.

Business Applications Management

Manage the portfolio of vendor‑supported business applications, including core banking, LOS, and CRM platforms.
Lead vendor relationship management, contract negotiations, SLAs, and integration strategy.
Partner with business units to optimize workflows, drive automation, and increase adoption of enterprise systems.
Govern configuration management, release processes, and change control to ensure compliance with regulatory and organizational standards.

Collaboration & Governance

Work closely with Cybersecurity leadership to ensure alignment on security controls, risk mitigation, and data protection requirements.
Coordinate with Technical Support and Facilities teams to maintain consistent, reliable operations across all branch digital environments.
Contribute to enterprise architecture initiatives, data strategy development, and AI‑related modernization efforts.

Operational Management

Establish KPIs and performance dashboards to monitor system uptime, incident response, and overall application health.
Develop, mentor, and guide infrastructure and application teams, fostering a culture of accountability, innovation, and continuous improvement.
Oversee budgeting, forecasting, and capital planning for technology initiatives.

Requirements

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
10+ years of progressive leadership experience in IT infrastructure, enterprise applications, or technology operations.
Experience within the financial services or credit union sector strongly preferred.
Working knowledge of regulatory frameworks such as NCUA, FFIEC, GLBA, and SOC 2, as well as vendor due‑diligence processes.
Proven success leading cloud migrations, SaaS implementations, or large‑scale modernization initiatives.

Certifications

Relevant certifications—such as ITIL, PMP, CISSP, or Azure Solutions Architect—are highly desirable.
Project management certification or equivalent experience managing enterprise‑level technology projects.

Skills & Attributes

Deep understanding of enterprise architecture principles and vendor ecosystem integrations.
Strong communication, interpersonal, and problem‑solving capabilities.
Ability to handle confidential and sensitive information with discretion.
Demonstrated leadership presence with strong team‑building and cross‑functional collaboration skills.
Strategic and analytical thinker with solid prioritization, problem‑solving, and change‑management abilities.
Ability to translate complex technical concepts into business value and communicate effectively with executive stakeholders.
Excellent multitasking and time‑management skills in a fast‑paced environment.
Highly collaborative, team‑oriented, and customer‑focused mindset.
Strong attention to detail and commitment to building trust across all levels of the organization.

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