IT Regional Manager - $155k - 195k

New York, NY (Onsite)

Direct Hire

Job ID 25-09870

IT Regional Manager opportunity needed. This is a direct hire opportunity based out of New York, NY (Onsite).

The IT Regional Manager - US manages geographical offices' IT functions, staff, resources, and quality of support for the US Region. Works with Director of IT Service, as well as US territory IT Service Managers to deliver unified IT services and solutions.

Qualifications:

Bachelor's degree or equivalent experience; Advanced degree (preferred).
10+ years of management or supervisory experience along with providing direct support to customers in the areas of software/hardware, and networking technologies.
10+ years of experience in LAN, WAN, and network systems support, confiiguring, installing, and maintaining client PC operating systems and related devices.
Industry experience in Professional services or law firm (preferred).
Expert proficiency in Microsoft Operating Systems and Office Suite.
Expert knowledge of customer service principles and practices.
Advanced proficiency in IT Service management systems (ServiceNow and Jira preferred).
Strong proficiency in producing and analyzing service desk reporting and metrics.
Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes.
Advanced knowledge of remote access architectures, technologies, and applications (Citrix, VPN).
Advanced knowledge of wireless networking, technologies, and applications (iOS).
Advanced knowledge of networking technologies, cabling topologies, devices, and related applications.

Responsibilities:

Ensure exceptional customer service to all internal and external customers.
Facilitate customer advocacy to drive timely service resolution.
Leadership oversight for operational availability of office-technology equipment, including computers, printers, peripheral hardware, and video conferencing equipment.
Utilize IT ServiceNow and Jira in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life cycle of all service requests.
Ensure call ownership by acting as a liaison between firm-side IT groups and customers, keeping them informed of service request status until resolution.
Manage regional office team's performance management and set goals and objectives; ensure their continuous technical and professional development.
Plan and support enterprise meeting technology events, including video conferences, presentations, and client meetings.
Build trusted relationships with office management and customers. Provide technology consultancy to deliver business solutions to drive office success.
Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects, and related deployments.
Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement.
Work with the IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, telecommunication, and audio/visual equipment.
Foster data security policies and best practices.
Periodically travel to regional offices to meet with office management and the team.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $155,000 to $195,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About The Client

Our client is a premier law firm.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

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IT Regional Manager

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