Director of Operations - Members Club

A leading hospitality group is seeking a Director of Operations to oversee a high-profile, multi-use venue combining membership, events, and food & beverage programming. This role is responsible for overall operational performance, financial success, and delivering a high-level guest and member experience.

Key Responsibilities

Leadership & Team Management

Lead and oversee all departments including membership, events, F&B, production, and facilities
Manage and develop department heads and teams
Foster a culture of accountability, collaboration, and high performance

Operations

Ensure seamless execution of events and daily operations
Oversee logistics, service standards, and vendor coordination
Maintain operational efficiency, safety, and compliance

Financial Management

Own and manage budget, revenue, and profitability targets
Track KPIs and adjust strategies to meet goals
Negotiate vendor contracts and control costs

Client & Stakeholder Relations

Act as senior point of contact for clients and partners
Support event execution to ensure high satisfaction and repeat business
Resolve escalated issues professionally

Strategy & Growth

Identify opportunities to improve operations and increase revenue
Support long-term planning and business growth initiatives
Stay current on industry trends

Qualifications

5+ years of senior leadership experience in hospitality, events, or related fields
Strong financial and operational management skills
Experience with events, F&B, and production environments
Proven ability to lead teams in fast-paced settings
Strong communication and organizational skills
Flexible schedule including evenings and weekends

Compensation

Base salary: $150,000 – $175,000
Bonus eligible

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Director of Operations

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