About The Role

Location: Remote - Michigan residents

Are you a strong communicator, comfortable over the phone and using email? Work Monday-Friday from the comfort of your home as a remote RVM Scheduler (standard shift: 8 a.m. - 5 p.m. Eastern time).

You'll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.

What You'll Do

Understand project operations and workflow processes to effectively manage scheduling tasks
Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
Document all interactions clearly within the RVM system to maintain accurate records
Escalate cases requiring additional oversight or assistance to management
Maintain regular and dependable attendance to support team success
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills For Success

Required Skills

Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
Computer proficiency, including MS Office
A positive self-starter attitude with a strong work ethic
Ability to meet deadlines with organizational skills
Excellent interpersonal skills and honed attention to detail
Strong conversational (phone) and email communication skills

Eligibility Requirements

High school diploma or equivalent
Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work the following hours:
- 8 a.m. - 5 p.m. Eastern time
- Monday through Friday
Must be able to stick to the schedule reliably

Remote Work Requirements

Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

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Scheduler (Remote)

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