The opportunity

Delivering PCI Pal services for both direct and channel sales customers, you will be responsible for coordinating internal and external resources using a blend of project management and technical skills – with the goal of getting our newly acquired customers live with their PCI Pal solution. Bearing wider responsibilities than typically associated with Project Management, you will have the opportunity to work closely with various internal teams and provide pre- and post-go-live support.

Primary responsibilities

Manage end-to-end project delivery from kickoff to go-live
Develop and execute detailed project plans, including scope, milestones, and timelines
Document solution architecture, integration requirements, and custom development needs
Track progress using Salesforce-integrated Precursive software
Provide timely updates and status reports to stakeholders
Serve as the primary customer contact throughout implementation and post-launch support
Facilitate meetings and calls to guide customers through the delivery process
Relay customer feedback to improve products and processes
Offer post-go-live support with professionalism and calm under pressure
Deliver internal training and support on platform solutions as needed

Job requirements

Proven experience managing projects in fast-paced environments
Strong communication skills—clear, authentic, and confident
Ability to perform under pressure and deliver high-quality outcomes
Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
Willingness to learn PCI Pal’s technical platforms (training provided)
Bonus: Experience with SaaS, telecom software, or compliance solutions
Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

To understand the full requirements for this opportunity, please read the full job spec

What we offer

25 days PTO
Medical, dental and optical insurance cover
An exciting and flexible working environment surrounded by friendly and committed co-workers
“Work from anywhere” 2 weeks per year policy
Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
Training and development opportunities
Ad-hoc team events, incentives and competitions

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