Objective:

The VP of Operations drives operational excellence by designing, optimizing, and leading business processes that enable a high-performing culture, digital transformation, outstanding customer satisfaction, and efficient, scalable operations fully aligned with our strategic objectives.

Responsibilities:

Operational Strategy: Develop and implement operational strategies that support the overall business goals and drive long-term success.
Cross-functional Collaboration: Partner with teams across sales, customer care, finance, and technology to ensure alignment and smooth execution of key initiatives.
Process Optimization: Lead initiatives to streamline and scale operations.
Inventory Optimization: Lead and execute inventory optimization strategies.
Manage the company’s supply chain, including procurement, inventory management, and logistics.
Data-Driven Decision Making: Leverage data and key performance indicators (KPIs) to track performance, identify bottlenecks, and implement process improvements.
Resource Allocation: Oversee resource planning and allocation.
Team Leadership & Extreme Ownership: Build and develop a high-performing operations team
Department Management: Oversee and coach department heads and frontline managers.
Leverage Technology: Lead change management initiatives to modernize systems and implement new tools, as needed.
Continuous Improvement: Foster a culture of continuous improvement by identifying best practices and implementing them within the organization.
Risk Management: Identify operational risks and implement strategies to mitigate them, ensuring business continuity.

Required Skills/Abilities:

Strong understanding of business operations, process improvement, resource planning, and cross-functional collaboration.
Exceptional leadership skills, with the ability to build, manage, and inspire high-performing teams.
Demonstrated ability to independently prioritize tasks, manage multiple projects simultaneously, and deliver results in a fast-paced, dynamic environment.

Education and Experience:

Bachelor’s degree in business, finance, marketing, or a related field; MBA preferred.
Proven experience (at least 5 years) in a senior business operations or operations management role, ideally in a high-growth or fast-paced environment.
Experience with data analysis and using data-driven insights to influence business decisions and improve operational efficiency.
Experience with ERP, CRM, and Power BI is a plus.
Experience implementing defined procedures, policies, and systems.

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Vice President Operations

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