The driving force behind our business growth is a skilled and dedicated project management team. We're searching for a highly qualified project manager to help us maintain our position as an innovative authority. The ideal candidate will have previous experience and strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is being achieved.

The MSPs Technical Project Manager is responsible for ensuring all the information needed to deliver a project On-Time and On-Budget is available and gathered. We should be clear that this is NOT a hands-on IT Engineering role. This is a challenging role that requires support from stakeholders at many levels across the business. You will need to demonstrate leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks.

Some really exciting initiatives are in place and that will allow you to make your mark in this organization and stand-out from the typical project manager. These include but are not limited to the following:

Billable Hours Focus: Engage team members and Engineers on processes for properly documenting and increasing billable hours through automation
PluralSight Implementation: Encourage professional development among Engineers to leverage recent PluralSight implementation company wide
Microsoft Copilot: Encourage and mentor the use of Microsoft Copilot and other tooling among Engineers to improve efficiency
REWST Low Code Implementation: Encourage and collaborate with Engineers on potential automation projects for routine and manual tasks
Documentation/Process Improvement: Establish clear documentation standards for teams to follow and seek opportunities to implement process improvements to reduce inefficiencies
Automation Incentive Program: Assist with implementing a program where a 50/50 billable split happens between the Engineer developing the automation and the Engineer who executes the automation
DevOps Implementation: Encourage and facilitate conversations with the team to adopt Agile and DevOps methodologies and practices as it relates to IT projects/infrastructure

Objectives of this role

Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
Develop and maintain partnerships with third-party resources, including vendors and researchers
Assign and monitor resources to ensure project efficiency and maximize deliverables
Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

Requirements

Prior experience in a Managed Services environment
5 or more years of project management experience
Industry Project Management certification (i.e. - PMP, Project+, etc) / Six Sigma Certification
Strong attention to deadlines and budgetary guidelines

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Project Manager - Cloud & Infrastructure

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