Salary is 75k to 120k + bonus

We are seeking an experienced IT Support Specialist to provide technical assistance across end-user systems, applications, and core infrastructure. The ideal candidate will have strong knowledge of Windows environments, Office 365 administration, and foundational networking concepts. This role involves troubleshooting hardware/software issues, supporting daily operations, and ensuring high availability of IT services. Experience in financial services is a strong plus.

Responsibilities:

Provide Tier 1–2 support for Windows desktops, laptops, peripherals, and mobile devices.
Install, configure, and maintain Windows OS, O365 applications, and approved software tools.
Manage user accounts, access permissions, and security policies within Microsoft 365 and Active Directory.
Troubleshoot email, Teams, SharePoint, and OneDrive issues.
Support basic networking tasks including IP addressing, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.
Monitor and respond to support tickets, documenting resolutions and following escalation procedures when needed.
Assist with workstation imaging, patching, updates, and inventory tracking.
Work with vendors and internal teams to resolve hardware, software, and network issues.
Ensure adherence to IT security best practices and company policies.
Provide excellent customer service and support to end users across the organization.

Qualifications:

2–4+ years of IT support or help desk experience.
Strong hands-on experience with Windows 10/11 and Microsoft 365.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Familiarity with Active Directory, Intune, or other device management tools is a plus.
Ability to diagnose hardware and software issues efficiently.
Strong communication, customer service, and problem-solving skills.
Experience in financial services environments is highly desirable.
CompTIA A+, Network+, or Microsoft certifications preferred but not required.

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IT Support Specialist

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