Description

About the Role

The Chief Operating Officer (COO) owns and expands the operating engine of PCs for People. They are a seasoned executive and strategic partner to the CEO, responsible for driving operational excellence across the organization. This role leads the refinement, design, and integration of organization-wide systems, processes, and cross-functional initiatives that support scalable growth, operational efficiency, and financial sustainability.

As a key member of the executive leadership team, the COO ensures that the organization is equipped with the right infrastructure—people, systems, controls, and reporting mechanisms—to deliver on its mission and strategic goals. The ideal candidate is entrepreneurial, growth-oriented, and adept at translating vision into execution through disciplined operations and collaborative leadership.

Reporting directly to the CEO, the COO oversees regional and departmental leaders, fostering alignment and accountability across diverse teams. This role requires periodic travel to market locations to support operational oversight and strategic initiatives.

You’ll act as right hand to the CEO to unblock the organization, lead execution, and improve company velocity - partnering directly with leaders to strengthen the operational backbone of the company, build scalable systems, and prepare us for our next phase of growth.

We’re looking for a hands-on, strategic operator who can seamlessly move between big-picture planning and day-to-day problem solving - someone who thrives in the fast-paced, entrepreneurial energy of a nimble national non-profit.

You Will Be Responsible For

Cross-Functional and Strategic Execution

Tech Operations (Refurbishment & Quality)

Operational Performance & Planning

Operational Market Expansion

Warehouse, Logistics & Fleet Operations

Compliance, Safety & Facilities Oversight

Requirements

10+ years of senior leadership experience, non-profit experience preferred
10+ years in operations management, including finance, product, human resources, and operations
Experience with certifications programs such as ISO 14001/45001, R2 and NAID
Prior experience in building and scaling operational systems & processes for maximum efficiency & productivity
Expertise in data analytics and performance metrics
Proven success working in cross-functional teams to build creative solutions
Collaborative and effective manager with experience supporting the career development of colleagues and direct reports
High EQ level conducive to collaborating with multiple parts of the business and functioning well with a variety of personality types
Strong project management, organization, and presentation skills
Problem solver at your core, self-motivated and driven by action
Efficacy & comfort in both startup and high scale environments
Proven ability to enthusiastically lead & mobilize an evolving team through change and high-growth periods in an organization’s trajectory
Demonstrated ability to lead diverse teams
Able to identify gaps, opportunities & strengths within an organization’s infrastructure, and to provide innovative strategies to improve processes & systems
Experience with ISP or other technical operations highly desirable
Ability to develop, motivate & lead teams; evaluate existing processes for improvements; identify gaps and build new processes from the ground up, and deliver measurable results quickly.
Low-ego, high-collaboration leader who can earn trust quickly, build alignment, and bring structure without slowing entrepreneurial energy.
Comfortable rolling up your sleeves to solve problems while keeping an eye on long-term strategy.

What We Value

Genuine interest in people, technology, and digital equity
Compassionate, curious, and community-minded
Graceful under pressure and adaptable in dynamic situations
Collaborative teammate who brings energy and empathy to every interaction
Self-motivated and solutions-oriented thinker

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

Benefits Include

Medical - Choice of Plans

Dental - Choice of Plans

Vision

401k with Safe Harbor Match

Voluntary Disability Insurance

Voluntary Life Insurance

Flexible PTO + Sick Leave

EEO Statement

We are committed to creating a diverse and inclusive workplace. PCs for People provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Chief Operating Officer (COO)

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