Soni Resources Group, Inc. is a leading staffing and recruiting firm committed to connecting top talent with exceptional opportunities. The IT Specialist will be responsible for managing day-to-day IT operations, providing technical support to end users, maintaining infrastructure, and ensuring systems run securely and efficiently. This hands-on role involves both strategic planning and practical problem-solving to support a fast-paced business environment.

Key Responsibilities:

Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues)
Manage and maintain network devices, and user accounts (Active Directory, Microsoft 365, etc.)
Manage IT inventory of all hardware + remote monitoring
Workstation set up
Lead Cybersecurity trainings
Administer backup, recovery, and disaster recovery solutions
Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems
Manage IT vendors and service providers
Monitor system performance and proactively resolve potential issues
Maintain documentation for systems, procedures, and configurations
Assist with onboarding/offboarding of employees and IT equipment provisioning
Support IT-related projects (system upgrades, migrations, process automation, etc.)
Zoom / VOIP experience
AV support
LinkedIn/ License assignment
Carrier connections with Bullhorn and other platforms
Website maintenance
Own all technical aspects to Bullhorn CRM (front office + back office)
User management
Updating fields + logic
Front office to back office mapping
Troubleshooting
Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners)
Support overall Bullhorn account management

Qualifications:

3–5 years of IT support or systems administration experience
Strong knowledge of Windows and macOS environments
Experience with Microsoft 365 / Azure AD administration
Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work on-site at our Midtown NYC office 4-days per week

This position is eligible for a discretionary performance-based bonus.
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; commuter benefits; gym reimbursement; 10 paid company holidays; 17 days paid time off; parental leave; and other company benefits

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IT Specialist

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