Location: New York City or San Francisco

Salary: $100,000 – $125,000

Role Overview

In this role, you’ll design and oversee the processes that make internet connectivity simple, fast, and reliable. You’ll help turn a traditionally complex setup into a smooth, customer-friendly experience that gives our company a competitive edge.

What You’ll Do

Coordinate across Customer Success, Operations, Engineering teams, and external partners (ISPs, property managers, and infrastructure providers) to ensure seamless internet setups.
Manage deployments ranging from single-location installations to large, multi-country projects.
Work closely with offshore fulfillment teams to maintain efficiency, consistency, and readiness for customers.
Identify bottlenecks and create playbooks, standard operating procedures, and process improvements to scale operations worldwide.
Use data and systems thinking to streamline operations, reduce handoffs, and maintain high service quality.

Who You Are

1–4 years of experience in operations or program management, preferably in a consulting, startup, or legacy-industry environment
Track record of improving customer-facing processes and tools.
Skilled at managing complex projects involving multiple internal and external stakeholders.
Bachelor’s degree required.
Strong communicator who can explain technical concepts to non-technical audiences.
Self-motivated and comfortable working in fast-moving, ambiguous situations.

Bonus Points

Experience in healthtech, fintech, or infrastructure-related startups.
Hands-on experience with hardware or network deployments.
Familiarity with project management tools like Airtable or Monday.com.

Skills: hardware or network deployment,healthcare,monday.software,airtable

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