Reports to: CEO
Status: Full-Time Executive
Location: In-office in Carson, CA
Salary Range: $140,000-$160,000
About Nadel
Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com.
Role Overview
The Vice President of Operations is responsible for leading operational success across fulfillment centers in both Kansas City, MO and Carson, CA. This role will focus on managing end-to-end fulfillment center operations ensuring unified processes, consistent service levels, and scalable operations as the organization expands nationally. The VP of Operations will play a crucial role in not only managing day-to-day operations but in leading operational strategy, optimizing systems, driving cross-facility alignment and fostering customer experience excellence across the entire bi-costal fulfillment network.
What You’ll Do
Operational Leadership
- Oversee daily operations in both the Kansas City, MO (KC) and Carson, CA fulfillment centers. This includes but is not limited to ensuring accuracy, efficiency and on-time order processing, ensuring smooth execution of receiving, picking, packing, kitting, assembly and outbound logistics, and maintaining safe and compliant work environment aligned with OSHA standards and company policies.
- Implement uniformed SOPs, packaging guidelines, QC processes, and safety standards across both facilities, ensuring operations are both optimal and compliant.
- Lead integration of new workflows as the KC fulfillment center scales and absorbs new client transitions.
- Manage the transition of Carson facility downsize and customer transfer to KC fulfillment center.
Customer Interaction & Client Experience
- Lead customer service, client onboarding, and account escalations for both regions.
- Ensure seamless communication between all CSR and operational teams.
- Maintain high service levels, SLA compliance, and proactive client updates.
- Partner with key stakeholders to support new business onboarding and program launches and serve as the executive liaison to ensure service level expectations are met or exceeded.
Fulfillment & Warehouse Performance
- Direct warehouse leadership teams in KC (Facility Manager, Supervisors) and Carson (Ops Leads, QC).
- Ensure accuracy across receiving, inventory, replenishment, picking, packing, kitting, and shipping.
- Oversee KC’s temperature-controlled operations and Carson’s high-volume daily output.
- Manage KPIs across both sites (accuracy, ship‑on‑time, cost per order, labor efficiency).
Logistics & Carrier Strategy
- Oversee national shipping strategy leveraging KC’s central position for 2‑day coverage.
- Optimize carrier mix, freight cost control, and national-zone efficiency.
- Align packaging, carton standards, and void‑fill best practices across both facilities.
Technology & Systems Alignment
- Lead WMS optimization and reporting consistency for both facilities.
- Ensure standard dashboards, cycle-count accuracy metrics, and QC reporting.
- Direct tech and process integration for new client programs transitioning from other providers.
Financial Leadership
- Support bi-coastal P&L performance across labor, freight, and warehouse costs.
- Drive operational efficiencies to meet EBITDA goals for the expanded NewCo network.
Leadership & Culture
- Develop strong leadership teams in each facility with clear communication channels.
- Ensure both sites operate as one unified network with shared best practices and performance expectations.
CEO Partnership
- Act as the CEO’s strategic partner across national expansion efforts.
- Lead major transitions (client moves, KC onboarding, new equipment, SLAs).
- Represent the CEO with customers, vendors, and operational partners.
Qualifications
- Minimum 5 years of progressive operations management experience in a fulfillment, 3PL, multi-site warehouse operations, or related environment.
- Proven success leading teams in a fast-paced, high-volume operation.
- Strong understanding of warehouse management systems (WMS), ERP platforms, automation technology, and operational analytics.
- Understanding of API messaging and integration tools like OrderDesk.
- Knowledge and proficiency with VeraCore, Shipstore, and E-commerce sites (i.e. Shopify) a plus, but not required.
- Skilled in customer communication, escalation management, and client experience.
- Proven ability to manage, scale, and unify multi-location operations.
- Ability to travel between facilities and corporate offices as needed.
- Willing and able to relocate to support operational needs.
Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.
Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
By submitting your application, you acknowledge and confirm that you have received, read and understand Nadel’s Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
