Location: Remote- Eligible US Locations

About the role and about You:

You will own execution of Zwift's global reverse logistics operation—everything that happens after a return is initiated by a customer or partner. This includes returns processing, inspection, disposition, refurbishment, warranty routing, inventory recovery, and financial workflows across both direct-to-consumer (D2C) and business-to-business (B2B) channels.

Reverse logistics is one of the largest cost drivers in our hardware business—and a significant opportunity to improve margin, recover value, and enhance customer and partner experience. In this role, you will not just manage workflows; you will design, scale, and optimize them across both physical and financial flows.

You will focus on reducing cost, improving cycle time, and maximizing recovery across high-volume SKUs and regions.

Success is defined by a fast, cost-efficient, and scalable operation with strong recovery rates, minimal scrap, accurate financial execution, and end-to-end visibility at the unit level.

You are a hands-on operator who can turn ambiguity into scalable systems and deliver measurable results through partners, process, and data.

What you'll do:

Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization

What we're looking for:

5–8+ years of experience in reverse logistics, supply chain, or operations, preferably in consumer hardware or durable goods
Experience managing 3PLs and external partners in a global environment
Strong operator mindset with a track record of building and scaling processes—not just managing them
Demonstrated ability to improve cost, quality, and speed in logistics or returns operations
Experience with B2B returns, RMA workflows, and credit/reconciliation processes within ERP systems (NetSuite or similar preferred)
Ability to work cross-functionally with Support, Product, Finance, and Engineering teams
Data-driven, with the ability to define metrics, analyze performance, and act on insights
Experience with ERP/WMS systems (NetSuite or similar preferred)
Comfortable operating in ambiguity and building structure where processes are not yet defined

Bonus points:

Experience with refurbishment, repair, or recommerce programs (CPO, resale, trade-in)
Familiarity with returns or warranty platforms (e.g., Two Boxes, Claimlane, or similar)
Background in hardware products (fitness, electronics, bikes, or similar)
Experience with inventory recovery, grading standards, or parts harvesting workflows
Experience supporting wholesale, retail, or distributor return programs with financial reconciliation
Exposure to global warranty operations or service networks

For All US Based Full-Time Positions:

The base salary for this position ranges between 84,500-135,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.

If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.

Zwift, Inc. is an Equal Opportunity Employer.

Zwift

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Manager, Global Reverse Logistics