Director of Production Operations

Location: Bozeman, MT, 59718

Job Description

The Director of Production Operations will oversee Zoot’s production operations to guarantee reliability, quality, efficiency and ultimately, client satisfaction. This individual will develop, maintain, and lead high performing teams, analyze operational inefficiencies, implement solutions, and align all operational efforts of production operations with the broader business objectives.

The Production Operations group is responsible for managing the configuration and day-to-day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring smooth operation of Zoot’s systems. The goal of this group is to quickly address incidents and minimize downtime. The Production Operations group is the first point of contact for any problems users experience once deployed to production. This organization’s groups perform tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.

Essential Job Functions

Strategic Leadership and Team Development: Work with Production Operations teams on organization planning. Identify and develop team goals in alignment with Zoot’s strategic goals, objectives, policies and tenets. Manage, inspire, and mentor team managers, fostering a culture of accountability, safety, collaboration, and performance excellence. Encourage accountability while managing team dynamics and problem solving initiatives. Support workforce planning, training, and development.
Operational Management: Oversee daily production operations across multiple teams. Monitor key performance indicators (KPIs) and operational metrics to ensure production targets and quality standards are being consistently met.
Process Improvement: Analyze data and performance metrics to identify improvements and drive productivity. Streamline and eliminate inefficient workflows, processes, and systems. Research and implement new applicable systems and processes that would lead to operational efficiency and scalability.
Quality and Compliance: Ensure the continuous operation and integrity of all processing systems to maintain high availability, consistent reliability, and an error-free environment. Ensure compliance with industry regulations, standards, and company policies.
Technology and Innovation: Collaborate with IT Infrastructure, Software and Architecture to ensure defect-free, stable and optimized systems.
Develop and Maintain a Service-Focused Culture: Foster a high-quality team environment that supports both internal and external users by being proactive, empathetic, and accountable to deliver exceptional value.
Budget & Cost Optimization: Work with leadership to develop and manage budget, monitor expenses, and implement strategies to reduce cost.
Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Education, Training, and Experience Requirements:

High School Diploma
Bachelor Degree in Technical or business-related fields
8-10+ years of IT, Operations or Service Management experience
5+ years of senior leadership role experience

Physical Requirements

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions | Work Hours | Location:

This position will take place primarily in an office setting. It is expected that exempt employees, and specifically this position, regularly and consistently report to work, on-site at Zoot headquarters, during normal business hours. In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment. It is expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot’s headquarters and work between 40-45 hours per week. This will include working during Zoot’s “Core Hours” which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.

Zoot Enterprises

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