Job Title: Infrastructure Manager

Reports to: Sr. Director of Technology Operations & Information Security Officer

FLSA: Exempt

EEO: Professional

Manages others: Yes

Location: Remote (hybrid preferred)

Department: Technology Operations

ADP Job Code: 310-20

General Job Description

The Infrastructure Manager is responsible for the reliability, stability, and operational effectiveness of WPS's hybrid infrastructure environment, including cloud, on-premises systems, and core business platforms.

This role leads the Systems Engineer and DevOps Engineer and ensures that infrastructure and DevOps work is well-managed, visible, and supportable across the team. The Infrastructure Manager focuses on operational ownership, system reliability, and reducing dependency on individual contributors or external vendors.

The ideal candidate is a hands-on infrastructure leader with strong experience in hybrid environments and team leadership, and enough technical curiosity to learn, document, and support DevOps workflows as a functional backstop when needed.

Essential Responsibilities

Infrastructure Operations & Reliability

Own the day-to-day reliability and performance of infrastructure systems across cloud and on-prem environments.
Manage hybrid infrastructure including servers, networking, storage, Microsoft 365, and identity platforms (Entra ID, Exchange Online, SharePoint, Intune), including lifecycle management, conditional access policies, and tenant configuration standards.
Establish and maintain operational standards for monitoring, patching, alerting, and incident response.
Lead infrastructure incident response and ensure issues are resolved quickly and completely, including after-hours escalation support as needed.
Develop and maintain disaster recovery readiness, including backups, runbooks, recovery procedures, and testing.
Identify and eliminate operational fragility by ensuring infrastructure, processes, and vendor-delivered work are documented, measurable, and supportable by the internal team.

Team Leadership

Lead and develop a small infrastructure and DevOps team.
Establish clear ownership, accountability, and communication across team members.
Ensure knowledge is documented and shared to eliminate single points of failure and reduce dependency on individual contributors or external vendors.
Manage and support team members in problem-solving and technical growth in alignment with the company's core values.

DevOps Oversight

Provide oversight and support for DevOps processes including CI/CD pipelines and deployment workflows.
Ensure DevOps work is documented, maintainable, and understood by the broader team.
Act as an escalation point for infrastructure-related issues impacting deployments.
Collaborate with the DevOps engineer to improve reliability and transparency of deployments.

Security & Compliance

Partner with Security & Compliance to maintain secure configurations and meet regulatory requirements.
Support vulnerability remediation, system hardening, patching strategy, and access control improvements.
Ensure infrastructure aligns with SOC 2, HIPAA, GDPR, CCPA, and other applicable standards.
Implement network and firewall configuration changes based on security requirements defined by the Information Security & Compliance team.

Operational Ownership & Vendor Management

Manage relationships with vendors, cloud providers, hardware/software vendors, licensing, and managed service partners.
Ensure vendor work is clearly scoped, delivered, and aligned with business needs.
Conduct capacity planning and ensure systems scale with business needs.
Identify and reduce operational risk, inefficiencies, and unnecessary dependencies.
Develop and maintain runbooks, documentation, and operational processes.
Drive cloud and infrastructure cost optimization through resource right-sizing, usage analysis, and automation.

Position Requirements (Skills, Knowledge, Abilities)

Bachelor's degree in Information Systems, Computer Science, or related field preferred.
7–10+ years of experience in infrastructure or IT operations roles across hybrid environments.
2+ years of people management or team leadership experience.
Strong experience with hybrid infrastructure environments (cloud + on-prem), including AWS, Azure, or equivalent.
Experience managing Microsoft 365 and identity platforms (Entra ID / Active Directory), including lifecycle management, conditional access policies, and endpoint compliance.
Experience with monitoring, patching, backups, and disaster recovery processes.
Working knowledge of cloud platforms (AWS, Azure, or similar).
Solid understanding of networking fundamentals including firewalls, VPCs, VPNs, DNS, and load balancing.
Sufficient technical aptitude to understand DevOps workflows, actively learn and document processes alongside the DevOps engineer, and serve as a functional backstop to maintain operational continuity when the DevOps engineer is unavailable or workload requires additional support.
Familiarity with DevOps environments and deployment workflows (CI/CD, automation), with the ability to support and collaborate effectively — not required to be a DevOps practitioner.
Experience improving operational reliability through documentation, process improvement, and cross-training.
Experience maintaining secure, compliant systems aligned with SOC 2, HIPAA, or similar frameworks.
Strong communication and collaboration skills with the ability to work effectively across teams.
Strong analytical and troubleshooting skills with a focus on continuous improvement.

Physical Requirements

The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Must be able to speak and write clearly in order to communicate with employees and vendors.
Manual dexterity is required for operating standard office equipment.
The employee is regularly required to sit for prolonged periods and work at a computer.
Specific vision abilities required include close vision and the ability to focus on detailed digital information.
Regular, reliable attendance is required.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.

We use E-Verify and submit information from each new employee's Form I-9 to confirm work authorization.

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