SUMMARY

The Transportation Operations Manager is responsible for leading the day-to-day operations of the Transportation Division to ensure the safe, efficient, and cost-effective delivery of products. This role provides leadership to drivers, dispatch, and operational support staff while ensuring compliance with all federal, state, and local regulations and applicable environmental requirements.

The Operations Manager is accountable for delivering strong business results by optimizing fleet utilization, developing high-performing teams, maintaining operational excellence, and fostering a culture where safety is the highest priority.

RESPONSIBILITIES BY COMPENTENCY: (*denotes an essential function of the position)

Business Results Orientation

Lead the overall performance of the Transportation operation, ensuring achievement of financial, operational, and service objectives.
Develop and execute plans to improve operational efficiency, fleet utilization, route optimization, and overall productivity.
Monitor and manage key performance indicators such as cost per mile, fleet utilization and customer service performance.
Develop and manage operating budgets while controlling labor, maintenance, and transportation costs.
Identify opportunities for continuous improvement and implement operational best practices.
Ensure customer commitments are consistently met while maintaining profitability.
Ensure fleet operations are fully compliant with D.O.T. regulations.
Analyze operational data to identify trends and make informed business decisions
Maintain regular attendance and follow designated safety practices.

Communication

Communicate regularly with the Director of Transportation on any issue that may impact the business.
Build strong working relationships with drivers, dispatch, customers, and leadership.
Communicate operational priorities, expectations, and performance metrics clearly and consistently.
Lead regular team meetings to discuss safety, operational updates, business performance, and continuous improvement initiatives.
Address operational issues proactively while maintaining professionalism and transparency.
Resolve customer concerns and service issues in a timely manner.
Coordinate and oversee repairs and maintenance for trucks and equipment across multiple terminals.
Promote collaboration across departments to improve efficiency and customer experience.
Maintain accurate operational documentation and provide timely reporting to senior leadership.

Customer Service Orientation

Anticipate customer needs and proactively prepare solutions.
Review and manage customer and company obligations as specified per contracts.
Develop win-win solutions to promote strategic partnerships between customers andcompany.
Lead by example in delivering excellent customer service, promoting customer awareness, and fostering a customer-focused mindset among all employees

Developing Talent

Complete training as required to meet company guidelines.
Recruit, interview, hire, and onboard qualified transportation professionals.
Coach, mentor, and develop supervisors, dispatch personnel, and drivers.
Conduct regular performance discussions focused on accountability, engagement, and career development.
Identify training needs and ensure employees receive appropriate technical, regulatory, and leadership training.
Build a culture of accountability, teamwork, and continuous improvement.
Recognize strong performance while addressing performance concerns promptly and consistently.
Support succession planning by identifying and developing future leaders.

Technical Expertise

Maintain a strong understanding of fuel transportation operations, logistics, dispatching, fleet management, and regulatory compliance.
Ensure compliance with DOT, FMCSA, Hours of Service, OSHA, EPA, and company operating standards.
Utilize transportation management systems, dispatch software, GPS tracking, fleet maintenance systems, and operational reporting tools to optimize performance.
Analyze operational data to identify trends and make informed business decisions.
Partner with maintenance teams to maximize fleet availability and equipment reliability.
Understand hazardous materials transportation requirements and ensure compliance with all applicable regulations.

Safety

Champion a safety-first culture where every employee is responsible for safe operations.
Ensure compliance with all company safety policies, DOT regulations, and hazardous materials transportation requirements.
Assist with safety meetings, audits, inspections, and incident reviews.
Investigate accidents, injuries, near misses, and safety concerns to determine root causes and implement corrective actions.
Ensure employees complete required safety training and maintain required certifications.
Hold team members accountable for maintaining the highest safety standards.
Develop contingency plans to respond to operational disruptions, weather events, or emergency situations.
Report all work-related injuries immediately and seek Supervisor/HR approval to authorize medical treatment

SUPERVISORY RESPONSIBILITIES

Direct: Terminal Manager (3), Operations Support Manager, Dispatch

The Operations Manager is responsible for overseeing the overall direction, coordination, and evaluation of each Terminal Manager. This role involves carrying out supervisory duties in accordance with the organization & policies and applicable laws. Key responsibilities include planning, assigning, and directing work; managing training and certifications; appraising performance; and handling employee rewards and disciplinary actions, including terminations with supervisor approval. Additionally, the Operations Manager is tasked with addressing complaints and resolving problems to ensure smooth operations.

Indirect: Drivers, Transport Coordinator, Transport Specialist

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (blded font denotes an essential qualification of the position)

Education: Preferred: Bachelor’s Degree in Business, Logistics or related field.

Equivalent combination of education and transportation management experience may be considered.

Experience: 3+ years of experience in Transportation or logistics leadership, Class A CDL with Hazmat and Tanker Endorsement

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers, and the general public.

Skills and Abilities: (may be representative but not all-inclusive of those commonly associated with the position)

Intensive knowledge of a specialty field and the use of a wide range of procedures

Technology, Tools, And Equipment:

Computer, Microsoft Office, Telephone
Porphix
Copy/Print/Fax

Certificates, Licenses and/or Registrations:

Valid Driver’s License with CDL and Hazmat and Tanker Endorsement

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

See:

Must be able to read computer screens, reports, etc.

Lifting:

Stand/Walk:
Occasional visits to other locations in the building

Up to 10 pounds

Sit:

Must be able to perform work at desk or computer

Up to 25 pounds

Touch/Grasp/Feel:

Must be able to input electronic data, manipulate paper, use phone system.

Wallis Companies

Latest Jobs

Transport Operations Manager