POSITION OVERVIEW

We are seeking a detail-oriented Project Coordinator to support our project management team in delivering successful MSP onboarding projects and professional services engagements, including cloud migrations, cybersecurity implementations, and infrastructure transitions. This remote position plays a critical role in keeping complex, multi-stakeholder projects on track while ensuring clear communication between clients, vendors, and internal technical teams.

The ideal candidate thrives in a fast-paced environment, demonstrates exceptional organizational skills, and is passionate about serving mission-driven organizations through technology.

KEY RESPONSIBILITIES

Project Coordination & Execution

Support Project Managers in planning, executing, and closing MSP onboarding projects and professional services engagements

Maintain project schedules, task lists, and documentation to ensure deliverables stay on track

Coordinate meetings, prepare agendas, and document action items across multiple concurrent projects

Track project milestones, dependencies, and potential risks, escalating issues proactively to Project Managers

Ensure project documentation is complete, accurate, and accessible to relevant stakeholders

Communication & Stakeholder Management

Serve as a primary point of contact for clients, providing regular project updates and gathering required information

Coordinate with vendors and third-party service providers to schedule implementations and resolve issues

Facilitate communication between internal technical teams and external stakeholders

Translate technical concepts into clear, accessible language for diverse audiences

Manage expectations and maintain positive relationships throughout project lifecycles

Administrative & Process Support

Maintain project management tools and platforms, ensuring data accuracy and completeness

Prepare status reports, executive summaries, and project closeout documentation

Support the development and refinement of project templates, processes, and best practices

Assist with resource planning and scheduling across the project management team

Track and document lessons learned to continuously improve project delivery

QUALIFICATIONS

Required

2+ years of experience in project coordination, preferably in IT or professional services

Demonstrated ability to manage multiple projects simultaneously with competing priorities

Excellent written and verbal communication skills with diverse audiences

Strong organizational skills and meticulous attention to detail

Proficiency with project management tools and Microsoft 365 suite

Self-motivated and able to work independently

Preferred

Experience with managed service provider (MSP) operations

Familiarity with cloud platforms (Azure, Microsoft 365) and IT infrastructure concepts

Exposure to cybersecurity tools and compliance frameworks

Experience coordinating technical migrations or infrastructure projects

Knowledge of government, tribal, or nonprofit sectors

Project Management certification (CAPM, PMP) or equivalent

TECHNICAL ENVIRONMENT

While deep technical expertise is not required, familiarity with the following tools and concepts is beneficial:

Cloud Platforms: Microsoft Azure, Microsoft 365/Entra ID

Security Tools: SentinelOne, Microsoft Defender, Intune

Project Management: ConnectWise PSA, Monday.com, or similar platforms

Networking & Monitoring: Auvik, network infrastructure basics

Compliance: CMMC, cybersecurity frameworks

Detailed Description

Location

West coast U.S.

Remote

USA work authorization required; we are not able to sponsor visas at this time.

Travel requirements: Minimal, if any

Classification: Regular, Full Time, Non-Exempt

Pay: Up to $22 - $25 per hour, depending on experience

Benefits Eligibility

Retirement plan

Health insurance stipend

Cell Phone stipend

Unlimited PTO

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Paid time off
Professional development assistance
Retirement plan

Education:

Associate (Required)

Experience:

Project management: 2 years (Required)
Customer service: 2 years (Preferred)

Language:

English (Required)

Work Location: Remote

Vicinity

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