Job Summary:

Responds to and resolves issues reported by VEIC’s staff related to supported technology. Under the direction of the Manager, Information Technology and in coordination with other Helpdesk staff performs work according to established service level agreements and standard operating procedures. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable and stimulating work environment.

This is a hybrid position. The ideal candidate will be located in Washington D.C.

Essential Functions:

Respond to and resolve staff technology problems and fulfill service requests
Create and Maintain documentation regarding standard processes
Responsible for following standard processes and procedures
Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc)
Manages daily work independently and project work with input from Manager, Information Technology
Supervise subcontractors working on infrastructure efforts
Provide guidance to junior staff members regarding following process and procedures
Train/mentor junior staff members on technical requirements
Provide staff wide training/brown bags/new employee orientation
Identify widespread problems or trends in tickets
Participates in in new technology rollouts
Communicate minor outages (printers etc) using standard language/templates
May provide specialized administrative support of VEIC IT technologies or processes
May be responsible for supporting a remote office location
Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
Other duties as assigned

Knowledge and Experience:

Strong personal commitment to the mission, vision, goals and values of VEIC
Two years’ experience in providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired.
Excellent oral communication skills and proven dedication to customer service. Must have a desire to continue to learn about computers and network support and repair.
Moderate written communication skills
Ability to work well in a collaborative team environment.
Working understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite.
A working knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades.
Working understanding of operating system deployment, document management, and incident management technologies
A working knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras.
Strong analytical and problem-solving skills.
Comfortable with training and education of end staff.
All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations

Work Environment and Physical Requirements:

This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include:

Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
Visual acuity to view digital screens, documents, and presentations for prolonged periods
Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
Occasional movement between meeting spaces, collaboration areas, and individual workstations
Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials

VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.

Travel Requirements:

No Travel Required: This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0-2 times per year) may be encouraged, but participation is often optional or available virtually.

Culture Inclusive Workplace statement:

We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. Any emails from VEIC team members will originate from a @veic.org email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

At VEIC, we are committed to pay transparency. Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

VEIC

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