Job Title:

IT Support & Installation Specialist

Job Summary:

We are seeking a dependable and motivated IT Support Technician to provide technical support for end users, maintain IT systems and equipment, and assist with day-to-day operations across client and internal environments. This role requires a strong customer service mindset, solid troubleshooting skills, and the ability to manage multiple priorities in both onsite and remote support settings. The ideal candidate is organized, proactive, and willing to learn new technologies as needed.

Responsibilities:

In this role, your key responsibilities will include:

Providing technical support for hardware, software, and network-related issues
Installing and configuring IT equipment, including desktops, laptops, printers, and mobile devices
Installing, maintaining, and troubleshooting servers (Windows/Linux) and network infrastructure, including routers, switches, and firewalls
Running, terminating, and testing network and data cabling in office and industrial environments
Supporting users both onsite (50%) and remotely (50%)
Maintaining and troubleshooting operating systems and business-critical applications
Organizing IT workflows to streamline support operations and ensure efficient service delivery
Establishing IT support best practices and maintaining up-to-date documentation of processes, configurations, and systems
Ensuring compliance with IT security policies and procedures
Collaborating with vendors and internal teams on system upgrades, installations, and IT projects
Managing time effectively to prioritize support requests, project tasks, and customer needs
Providing onsite technical support for client locations, including troubleshooting, installations, and maintenance
Participating in customer service meetings to review issues, provide updates, and maintain strong client relationships
Following internal IT processes to ensure consistency, accountability, and quality of service
Performing audits of systems, devices, configurations, and processes to identify gaps and maintain standards
Deploying, monitoring, and troubleshooting antivirus and endpoint protection solutions
Assisting with security setup and configuration, including user access, device security, and basic hardening measures
Monitoring alerts from IT and security systems, responding or escalating as needed
Completing other duties and assigned tasks as needed to support business and client operations

Qualifications:

Experience providing IT support for desktops, laptops, printers, mobile devices, and common business applications (At least 2 years in Business Environment)
Basic to intermediate knowledge of Windows operating systems, Microsoft 365, Google Workspace, networking, and troubleshooting methodologies
Experience with servers, networking equipment, and firewall support preferred
Medical systems: EMRs/EHRs, imaging systems, dental/medical software
Experience with running and terminating network cabling preferred
Ability to travel onsite with minimal notice within a two-hour radius
Strong customer service and communication skills
Ability to work both independently and as part of a team
Strong organizational skills and effective time management
Ability to document work clearly and follow established processes
Experience with antivirus, endpoint protection, and basic IT security practices preferred
Willingness to learn new systems, tools, and technologies
Azure experience in MSP environment is desired but not required
Available to participate in an on-call rotation to provide emergency support after hours and on weekends.

Preferred Traits:

Reliable and professional
Positive attitude with a willingness to help users at all levels
Detail-oriented and organized
Able to adapt in fast-paced environments
Comfortable handling a mix of support tickets, projects, and onsite work
Able to work closely with a small team while maintaining strong communication and collaboration.

Vancrew Technologies

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IT Support & Installation Specialist