Job Overview

Reports to: Department Manager

Location: Garden Grove, CA

Type: Full-Time

Schedule: 1st Shift

Job Summary

Responsible for supporting the company’s network, computers, software, systems and technology

Job Description

Manage and troubleshoot incoming I.T. support requests; including hardware, software, networking and peripheral device issue.
Experience configuring, managing and patching Windows based PCs and Servers.
Must have extensive knowledge of Microsoft Office suite applications.
Ability to track, order, manage and configure computer equipment and user accounts for varying services and systems.
Must have good organization and documentation skills and ability to prioritize work.
Experience setting up domain users, managing OU permissions and maintaining account and network passwords.
Experience managing security applications including enterprise AV, Backup and other software as well as familiarity with security best practices.
Able to work overtime as needed and/or support facilities after hours by phone or computer.
Firewall configuration
O365 administration
VOIP phone configuration
Mobile device management
Other duties as assigned

Position Qualifications

Competency Statement(s)

Accountability -Ability to accept responsibility and account for his/her actions.
Accuracy -Ability to perform work accurately and thoroughly.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Communication, Oral -Ability to communicate effectively with others using the spoken word.
Ethical -Ability to demonstrate conduct conforming to a set of values and accepted standards.
Goal Oriented -Ability to focus on a goal and obtain a pre-determined result.
Honesty / Integrity -Ability to be truthful and be seen as credible in the workplace.
Initiative -Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment -The ability to formulate a sound decision using the available information.
Responsible -Ability to be held accountable or answerable for one’s conduct.
Reliability -The trait of being dependable and trustworthy.
Working Under Pressure -Ability to complete assigned tasks under stressful situations.
Time Management -Ability to utilize the available time to organize and complete work within given deadlines.

Physical Demands: Must be able to consistently lift, carry, push, and pull up to 50-75 lbs. This is a physically active job. That requires vision, average sight, touch, and MUST be able to wear PPE.

Education: Associate's Degree (two year college or technical school) Required, Field of Study: Information Systems

Experience: 3 plus years of experience in IT infrastructure

Computer Skills: Proficient in all MS applications

Certifications & Licenses: MCSA preferred

Benefits

Compensation Range $30 to $ 37 per hour (DOE)
Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a Employer Match
Generous Paid Time Off program
8 Holidays and 1 Floater Holiday
On-the-job training

WORK ENVIRONMENT

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work to address urgent issues.

Valence Surface Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Valence Surface Technologies participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Valence

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