Position Title: Vice President of Clinic Operations

Location: Upland Hills Health - Dodgeville, Wisconsin

Role & Department: Vice President of Clinic Operations - Administration Department

Hours & Shift: Full-time (1.0 FTE) executive level exempt position

Role Responsibilities:

Develops and implements long range strategic and operational plans to ensure that the Clinic’s programs and related operational objectives are being achieved and are aligned with the overall UHH Strategic Plan
Clearly articulates and communicates the vision, mission, and values of UHH in all communications
Maintains an environment of open communication with managers and staff
Ensures that the flow of information from the Senior Leadership Team through staff is accomplished in an effective and efficient manner
As a member of the Senior Leadership Team, champions an interdisciplinary approach to leadership by building partnerships with other organizational leaders, including physician leaders
Informs UHH Senior Leadership and Board of Trustees about current trends, problems, and activities in the medical/clinic field to facilitate policy making
Consults with UHH physicians and administration prior to recommending and establishing new policies to ensure the availability of support and resources
Prepares, implements and monitors the operating and capital budgeting process for the Clinic
Participates in the planning for the recruitment and selection of clinic staff
Continuously monitors all factors (e.g. staffing, materials, facilities, etc.) affecting the cost of the operation of the clinics
Takes the necessary corrective action to keep cost commensurate with the Clinic's objectives or recommends appropriate action
Accountable for clinic security
Provides the leadership and direction for the patient care management delivery team to establish patient care vision, mission, values, priorities, policies, procedures, resource allocation and service delivery objectives
Ensures that the Clinic’s patient care delivery system is comprehensive and comprised of "best practices”
Responsible for the efficient and effective utilization of resources within Clinic Division of UHH
Assures the measurement, assessment and continuous improvement of the services offered to the patients being served by UHH Clinic
Assures that the financial, productivity and quality objectives of the Clinic’s strategic plans are being met and that the objectives and results are documented and reported to the appropriate individuals and groups, both internally and externally
Collaboratively develops success indicators in the area of clinical, financial, productivity, functional, patient satisfaction, and employee satisfaction and measures performance against the success factors
Ensures that the Clinic’s nursing practices and policies meet national and local standards
Oversees the direct management of the patient care process and ensures that the right level of staffing, the right skill mix of staff, and the right number of staff are available to meet the needs of the patients
Ensures that the Clinic’s patient care staff receives appropriate training to competently perform their job
Works to establish an environment that promotes teamwork within and across the organization
Identifies individual or team developmental opportunities and encourages individual or team effectiveness
Ensures that the methodology and quality of services provided is consistent across all patient populations
Recognizes the unique nature of all patient care experiences for the patient and the families who support them
Provides assistance in establishing Clinic philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications and compliance with government regulations
Resolves medical-administrative problems and keeps lines of communication open with staff to ensure high-levels of employee morale and a professional atmosphere
Maintains a sufficient flow of work throughout the Clinic by evaluating production and revising procedures accordingly
Prepares, implements and monitors the operating and capital budgeting process within the Clinic operations
Meets or exceeds budget expectations
Assures compliance with all patient care services-related regulatory standards and systems, locally and nationally
Regularly presents to the Board of Directors regarding Clinic service initiatives, quality indicators, matters related to UHH and as directed by the CEO
Provides leadership and direction for UHH’s Disaster Emergency Preparedness Program related to the clinic operations, including programming and planning for disaster response, evacuation and incident command related to the clinics
Represents UHH at community meetings, third party payers, hospitals/clinics, other health care delivery systems, professional affiliations, etc. as needed
Provides leadership in assessing the healthcare needs of the community and implements programs that are responsive to those needs
Completes other assignments as designated by the Chief Executive Officer
Provide oversight for regulatory guidelines
Responsible to ensure efficient and economical utilization of resources
Works cooperatively with and/or provides effective leadership to the medical staff
Understand financial and operational aspects of a healthcare organization
Analyze business problems and general alternative solutions
Interact professionally with a wide variety of people dealing effectively with both pleasant and unpleasant situations
Deal effectively with time pressures and stress
Must have exceptional interpersonal, verbal communication and public speaking skills

Qualifications:

BS/BA or equivalent in Management, Healthcare Administration, Business Administration, Nursing or other related professional programs required. Master’s Degree or equivalent highly desired
Five to seven or more years of senior-level clinic or related health care environment management experience required
Prior working experiences in outpatient clinic operations is required
Previous experience with leadership of hospital owned and operated clinics
Rural Healthcare Executive Leadership experience is beneficial and preferred
Previous experience with the Microsoft Office Suite software programs is beneficial

Employee Benefits:

Executive level benefit package available for this position
Comprehensive benefits packages available for both part and full-time employees
Paid Time Off (PTO) benefits begin to accrue on day one
Retirement Plan with matching dollars available
Two wellness center facilities that employees are eligible to use free of charge & a minimal fee for spouses
Many Employer Sponsored Events held throughout the year to celebrate our employees

Why work at Upland Hills Health and be the Top Executive: Upland Hills Health (UHH) consistently ranks as a very high performing health care institution in Southwestern Wisconsin and has been in the top tier of successful rural healthcare facilities in the nation. Located just 40 minutes from Madison, WI and as well from Dubuque, IA, the area is surrounded by wonderful communities and beautiful scenery. For over 100 years, Upland Hills Health has been dedicated to the promise of offering the highest standard of healthcare. Our community-minded staff emphasizes providing quality, comprehensive healthcare while offering a comfortable, neighborly welcome to everyone who walks through our doors. Here, neighbors care for neighbors!

Posting date: October 9, 2025

Upland Hills Health

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Vice President of Clinic Operations