Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our mission is simple and ambitious: redefine space—for people, systems, and missions in every domain. Umbra's ecosystem operates through three business units: Remote Sensing (the data), Space Systems (the components), and Mission Solutions (the platforms). Together, our teams develop capabilities that deliver persistent access, resilient performance, and mission-ready solutions, advancing U.S. space leadership while keeping the world safe and informed.

About The Team

The Information Technology organization underpins that mission by delivering secure, reliable, and scalable technology platforms that enable Umbra employees to execute with speed, precision, and confidence. IT operates as a shared service and strategic capability, embedding security, automation, and operational discipline directly into the systems the company depends on every day. The Digital Workplace team is responsible for the Employee Interaction Layer (EIL) — the full spectrum of systems & Technology employees use to access, interact with, and rely on every day.

About The Job

The Systems Administrator is a mature technical operator and platform specialist responsible for the performance, configuration, and continuous optimization of Umbra's employee-facing systems.

This role sits at the center of the Digital Workplace operating model, functioning as:

A Tier 2 escalation authority
A platform SME across endpoint, identity, and SaaS systems
A driver of automation and workflow maturity
A key enabler of scalable onboarding, access, and device management

This position is based on-site in our Reston, VA office.

Key Responsibilities

Service Ownership & Operational Excellence

Own the operational health and configuration of assigned Digital Workplace platforms, including:
- Endpoint Management (MDM).
- Identity & Access Management (IAM).
- SaaS and collaboration platforms.
Ensure systems are reliable, secure, and aligned with governance standards.
Maintain strong configuration discipline and lifecycle management practices.

Endpoint Management (MDM) - Critical Focus Area

Serve as a primary SME for endpoint management platforms (Jamf, Intune, JumpCloud, or equivalent).
Design, implement, and optimize:
- Device enrollment and provisioning workflows.
- Security configurations and compliance policies.
- Software deployment and patch management strategies.
Improve endpoint lifecycle automation and reduce manual provisioning effort.
Partner with Security and Infrastructure teams to enforce endpoint security posture.

Identity & Access Lifecycle Management

Support and optimize identity systems (Okta, Duo, etc.).
Improve Joiner / Mover / Leaver (JML) workflows through automation.
Ensure access provisioning is accurate, timely, and compliant.
Reduce access-related ticket volume through structured workflows.

Automation & Workflow Optimization

Lead automation initiatives across:
- ITSM workflows (Jira Service Management).
- Access provisioning.
- Device lifecycle management.
Identify repeatable service patterns and convert them into automated solutions.
Increase Tier 0 and Tier 1 self-service capability.

Tier 2 Escalation & Service Maturity

Act as a primary escalation point for complex service desk issues.
Resolve advanced SaaS, endpoint, and identity issues.
Improve routing accuracy and reduce unnecessary Tier 3 escalations.
Partner with Analysts to strengthen intake quality and resolution consistency.

Cross-Functional Collaboration

Partner with:
- Core Infrastructure (network, identity guardrails)
- Business Platforms (SaaS integrations and workflows)
- Security (endpoint and identity compliance)
Support cross-team initiatives impacting the Employee Interaction Layer.

Knowledge & Continuous Improvement

Author and maintain high-quality knowledge base content.
Establish documentation standards for service operations.
Mentor Analysts and junior Administrators.
Contribute to long-term Digital Workplace maturity initiatives.

Requirements

Required Qualifications

3-5+ years of progressive experience in IT systems administration or endpoint engineering.
Strong hands-on expertise in MDM / endpoint management platforms:
- Jamf, Intune, JumpCloud, or equivalent
Experience with Identity & Access Management systems:
- Okta, Duo, or similar
Experience administering SaaS platforms:
- Atlassian Suite (Jira, Confluence)
- Google Workspace or Microsoft 365
- Slack, Box, or equivalent
Experience with ITSM platforms (Jira Service Management preferred).
Demonstrated experience driving automation or workflow improvements.

Desired Qualifications

Scripting experience (PowerShell, Bash, Python).
Experience with API-based integrations.
Experience supporting hybrid or multi-OS environments (macOS + Windows).
Familiarity with security frameworks (SOC 2, NIST, CMMC, etc.).
Experience improving onboarding/offboarding processes at scale.

Benefits

Flexible Time Off, Sick, Family & Medical Leave
Medical, Dental, Vision, Life, LTD, STD (employer funded)
Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
401k with 3% non-elective company contribution
Stock Options
Free Parking
Free lunch in office daily

Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility Verification

In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.

ITAR/EAR Requirements

This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C.

1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.

Pay Transparency

This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role's function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.

Compensation Range

The Compensation Range for this role is $115,000 - $145,000 DOE.

Umbra

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