Position Overview

The Carrier Development Representative is responsible for sourcing, vetting, onboarding, and managing carrier partners capable of executing trade show, high-value, white-glove transportation services. This role ensures secure, compliant, and service-driven execution of shipments while maintaining strong carrier relationships and real-time operational control.

The ideal candidate is detail-oriented, relationship-focused, and experienced in premium freight environments where precision, discretion, and accountability are critical.

Key Responsibilities

Carrier Development & Management

Identify, qualify, and onboard specialized carriers capable of handling high-value, time-critical, and white-glove freight
Conduct thorough carrier vetting, including insurance validation, safety records, equipment requirements, security protocols, and service capabilities
Build and maintain a reliable network of trusted carrier partners (solo teams, teams, sprinters, air ride, specialized equipment, secure transport)
Negotiate rates and service agreements aligned with premium service expectations

Dispatch & Load Execution

Dispatch and manage shipments from tender to delivery, ensuring strict adherence to customer SOPs and security requirements
Provide real-time load tracking and proactive communication with carriers and internal teams
Monitor transit milestones, manage exceptions, and execute recovery plans when needed
Ensure compliance with white-glove requirements such as appointment delivery, inside delivery, protective handling, escorts, or specialized packaging

High-Value Freight & Security Compliance

Enforce high-value freight protocols, including chain of custody, check calls, geo-fencing, team driver requirements, and secure parking procedures
Verify carriers maintain required insurance limits and follow customer-specific security procedures
Maintain confidentiality and discretion in handling sensitive shipments

Relationship & Performance Management

Serve as primary point of contact for assigned carrier partners
Monitor carrier performance metrics including on-time delivery, communication, claims history, and service quality
Address performance issues and support continuous improvement initiatives
Maintain long-term strategic carrier relationships to support capacity needs

Administrative & Systems Responsibilities

Accurately update TMS with load details, tracking notes, documentation, and carrier compliance records
Ensure PODs, invoices, and required shipment documentation are collected and processed timely
Support audits, claims prevention, and internal reporting as required

Qualifications

Required

2+ years of experience in dispatch, carrier development, or operations within freight forwarding, brokerage, or premium logistics
Proven experience working with high-value, expedited, or white-glove freight
Strong understanding of carrier compliance, insurance requirements, and security protocols
Excellent communication, negotiation, and relationship-building skills
Ability to multitask and make sound decisions in time-sensitive situations
Proficiency with TMS platforms and Microsoft Office tools

Preferred

Experience in trade show, white-glove, final mile, or specialized transportation environments
Knowledge of team driver operations, secure transport procedures, and expedited services
Familiarity with high-value verticals such as electronics, medical devices, or trade show logistics

Key Competencies

Attention to detail and operational precision
High level of professionalism and discretion
Strong problem-solving and critical-thinking skills
Customer-first mindset with service excellence focus
Ability to thrive in a fast-paced, high-accountability environment

What We Offer

Competitive salary and performance-based incentives
Health, dental, and vision benefits
Paid time off and holidays
Opportunities for career growth within a specialized, premium logistics environment

Company Description

TTi Logistics is a national provider of white-glove B2B logistics services specializing in high-value, time-critical transportation, warehousing, project management, and installation. TTi serves retail, healthcare, hospitality, and trade show clients nationally from facilities in Florida, New Jersey, and St. Louis.

TTi Logistics, LLC

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Carrier Development Representative