Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We’re hiring a Logistics Coordinator based in Madison, WI to support our North American operations and bike sales program.

This role is a hands-on position supporting bike fleet operations, equipment logistics, and bike sales. You’ll collaborate cross-functionally with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an outstanding guest experience.

The right candidate is organized, detail-oriented and able to thrive in a fast-paced environment. They will also possess a thorough understanding of bike mechanics, strong customer service skills, and a passion for hospitality. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

Bike Sales & Customer Support

Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution
Partner with Marketing on promotions and customer outreach
Track and report sales performance against goals

Logistics & Inventory

Coordinate daily operations with NA Logistics Manager
Receive, inventory, and track equipment in inventory management systems
Support day-to-day warehouse organization and uphold the standards for stocking

Bike Fleet & Equipment

Maintain bike fleet and provide remote mechanical support for field issues to ensure bikes are awesome for our guests
Assist with loading/unloading bikes and equipment
Box and ship bikes and equipment

Vehicles & Facilities

Maintain company vehicles and racking systems
Conduct annual inspections and support outfitting of vans/trailers

Reporting & Projects

Support tracking and reporting (Excel, Power BI, NetSuite)
Contribute to continuous improvement initiatives
Other projects as assigned

YOU HAVE: 

Required

2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM)
Strong customer service and communication skills (verbal and written) – English required
High attention to detail and ability to manage multiple priorities
Valid driver’s license, Passport to travel through the US and/or Europe
The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment
Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support
You believe in the importance of hospitality and customer service, and recognizing customers are all around. 
You demonstrate a positive, solution-oriented mindset and always ask “How can I help?”   
You exude fun and flexibility while contributing to the overall success of the Logistics Team.
Takes initiative to continuously improve processes and is solution oriented.

Preferred

Experience managing bike fleets or rental programs
Experience with inventory or ERP systems (NetSuite, etc.)
Spanish language skills

TREK TRAVEL OFFERS:

A fast paced, casual, fun and flexible company culture where initiative and pro-activity are highly valued
Competitive healthcare, dental and vision
Flexible Spending Accounts (FSA)
6 weeks paid parental leave
Short Term /Long Term Disability and Life Insurance
Competitive Paid Time Off package
Paid Holidays
401(k) with company match
Employee discounts and industry discounts

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and ‘give it all we got’, all the time, no exceptions. This is a full-time position based in our warehouse in Madison, Wisconsin, and reports to the North American Logistics Operations Manager. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!

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Trek Travel

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Logistics Coordinator (Bike Fleet & Sales)