Summary

The City of Asheville is seeking highly qualified applicants for the Program Manager, Recovery position, who oversees and coordinates a portfolio of projects included in ongoing recovery efforts. This strategic partner consults on and collaborates with recovery efforts across the organization to ensure the productivity, compliance, and quality of work being performed. This is a grant-funded position.

Essential Duties and Responsibilities

Leads a portfolio of assigned recovery projects and serves as the primary point of oversight on behalf of the Recovery team.
Collaborate with recovery efforts across the organization to ensure the productivity, compliance, and quality of work being performed. Participates in the design and review of engineering and architectural projects.

Initiates and facilitates the planning, development, and prioritization of disaster recovery projects, including capital and programmatic projects as assigned. Monitors project progress to identify irrevocable decisions and major stage-gates.
Monitors and evaluates progress to ensure project performance (timeline, budget, and resource utilization) against plan.
Prioritizes project work across the assigned project portfolio in a resource-limited environment. Reviews and guides project roadmaps to proactively identify and avoid conflicts in resourcing.
Collaborates with internal staff to develop and deliver strategic communications that enhance understanding and visibility of program goals and priorities. Prepares reports and briefings for public consumption, providing updates, findings, and project status.
Tracks, analyzes, and synthesizes project data to support continuous quality improvement efforts. Develops evaluation reports and presentations.
Maintains accurate project data and records, including regular progress reports and special documentation as requested. Coordinate with internal support departments to ensure project adherence to city policy and procedure.

Education and Experience

Required

Bachelor’s Degree or an equivalent combination of experience and education.
Three (3) years of experience leading or coordinating development projects
Experience performing in a leadership capacity

Preferred

Experience working in the public sector
Experience working in a recovery organization or on recovery-related projects
Experience working on projects with federal or state funding. Examples include, but are not limited to, Federal Emergency Management Agency Public Assistance (FEMA-PA), or Hazard Mitigation Grant Program (HMGP), and Community Development Block Grants - Disaster Recovery (CDBG-DR)

Data Utilization: Ability to obtain, interpret, evaluate, audit, and apply quantitative or qualitative data using established criteria while exercising discretion in determining implications, identifying patterns, and selecting appropriate actions or alternatives.

Evaluates complex or multi-source data to identify trends, risks, or performance gaps.
Determines analytical approaches when guidance is limited.
Exercises discretion in interpreting ambiguous findings.
Develops recommendations influencing operational decisions, programs, or resource allocation.
May design or improve reporting methods or evaluation criteria.

Human Interaction: Ability to engage effectively with individuals or groups through communication, collaboration, persuasion, facilitation, and professional relationship-building to accomplish work objectives.

Negotiates outcomes across departments or organizations.
Represents organizational interests publicly or intergovernmentally.
Shapes collaboration strategies and stakeholder relationships.

Equipment, Machinery, Tools, and Material Utilization:Ability to operate, apply, adapt, and evaluate tools, equipment, technology systems, or materials required to perform work functions safely and effectively.

Ensures appropriate technology use across staff.
Implements workflow or system changes.

Verbal Aptitude: Ability to understand, interpret, and communicate complex information using reference, descriptive, advisory, or policy-related materials.

Develops organizational messaging, policy interpretation, or executive-level communications.

Mathematical Aptitude: Ability to apply mathematical concepts and quantitative reasoning appropriate to job responsibilities.

Functional Reasoning:Ability to apply principles, policies, and professional knowledge to develop solutions and approaches using independent judgment.

Aligns team activities with operational objectives.
Resolves competing operational demands.

Situational Reasoning: Ability to exercise judgment and adaptability when responding to evolving or subjective circumstances.

Independently evaluates ambiguous situations.
Balances competing priorities and risks.
Makes decisions with incomplete information.

Critical Thinking: Ability to analyze information, evaluate alternatives, anticipate consequences, and develop logical solutions.

Synthesizes complex information from multiple sources.
Challenges assumptions and evaluates competing perspectives.
Anticipates downstream impacts of decisions.
Develops innovative or preventative solutions.

Physical Ability Requirement:
Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.
Sensory Requirement:
Tasks require frequent or precise sensory discrimination. For example, distinguishing multiple colors/shades, interpreting detailed visual or auditory cues, or clear oral communication in group or noisy settings. Errors due to sensory limitations could impact work quality or safety.
Environmental Factors:
Essential functions are performed in standard office or controlled indoor environments. No exposure to adverse conditions is required.

Some positions may require a fingerprint-based SBI background check after a conditional offer and before your start date; HR will provide instructions if applicable.

For benefits-eligible positions, explore our full benefits at AshevilleBenefits.com.

About us:

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched by its diversity.

The City’s policy is to provide equal employment opportunities to all applicants for employment. Applicants will be assured of fair treatment in all aspects of recruitment and selection without regard to a person’s age, race, color, national origin, religion, sex, genetic information,or disability, except where certain physical and mental requirements are Bona Fide Occupational Qualifications (BFOQ). The City of Asheville is proud to be a second chance employer.

The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Asheville

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Program Manager, Recovery