The schedule for this position is 9:30am-6pm CST.

Take your skills and career to the next level, while you make a difference in the lives of our EAP clients by providing expert organizational support. This is a great opportunity if you’ve been interested in working with client leadership. It’s a position that can be a stepping-stone to other roles with this focus.

As an EAP EAC, you’ll work directly with client contacts to help them problem-solve workplace issues and respond to crisis incidents that affect their workforce. The EAC plays a critical role in helping managers, human resources professionals, and other high-level company personnel decide how to respond to workplace situations that may be confusing, stressful, or dangerous.

The focus of a management consultation might be a suicidal employee. You may be responding to behavioral needs in the wake of a natural disaster or shooting. It may be a challenging employee performance issue or giving language to address an employee’s personal hygiene. The range of diverse concerns provides an opportunity to apply your clinical expertise and customer support experience on a daily basis.

Responsibilities

Provides consultation to client company members at all levels regarding workplace concerns. Consultation may focus on specific employee issues related to job performance problems as well.
Facilitates referrals from company managers and follows the appropriate Evernorth Behavioral Health and/or client company protocol for EAP referrals based on job performance decline, positive alcohol/drug screens, drug free workplace policies, and/or federal mandates for employees covered under Department of Transportation regulations.
Consults with managers regarding policy implications, positioning and interface with EAP.
Facilitates critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.
Responds immediately to crisis calls, provide crisis assessment and intervention.
Uses continuous collaboration consultation on cases to ensure quality service delivery.
Provides clinical review with EAP providers. Educates EAP providers regarding Evernorth EAP protocols and expectations and monitors compliance to standards.
Responds to service delivery concerns and complaints.

Qualifications

Master’s degree in clinical or counseling field.

Current licensure to practice as an independent mental health professional (LCSW, LMFT, LPC/LPCC, LMHC, Psych RN, or Licensed Psychologist) in the state of employment.

CEAP required to obtain within 2 years of employment.

EAP experience strongly preferred, but not required.

Training and experience in chemical dependency preferred.

Minimum of 4 years post-masters clinical experience and a demonstrated understanding of multiple therapeutic modalities, including brief therapy, substance abuse approaches, and managed care.

Thorough knowledge of current principles and practices in employee assistance field.

Excellent communication, organizational and consultative skills.

Knowledge and experience in crisis management.

Customer service orientation and experience.
Demonstrated assessment and diagnostic skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 65,600 - 109,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

The Cigna Group

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