Job Title: Hospital Liaison – Respiratory & DME Services - Minnesota (Rochester)
Location (On-site, Remote, or Hybrid?): Rochester, MN (onsite)
Contract Duration: PERM

OVERVIEW
This role serves as the critical connection between hospital care and home healthcare services. You'll work closely with hospital teams to ensure patients receive the respiratory equipment and support they need for a safe and successful transition home.

Collaborate with hospital case managers, nurses, social workers, physicians, and discharge planners
Coordinate timely delivery and setup of respiratory and durable medical equipment
Educate patients and caregivers on proper equipment operation, maintenance, and safety
Complete insurance verification, referral documentation, delivery tickets, and patient records accurately
Support emergency equipment requests and troubleshoot issues as needed
Maintain strong relationships with hospital personnel and referral sources
Participate in quality improvement initiatives and maintain compliance with company and JCAHO standards
Provide in service education and CEU presentations when appropriate
Represent Rotech at professional events and community outreach opportunities
Travel to patient homes for equipment setup and follow up using a company vehicle

WHAT TO EXPECT

Work alongside some of the nation's leading healthcare professionals
Be an essential part of the patient discharge and transition to home process
Split time between hospital coordination and patient interaction
Minimal territory travel with no on call responsibilities
Opportunity to positively impact patient outcomes every day

QUALIFICATIONS

High school diploma or GED required

Preferred

Experience working with medical equipment or in a healthcare environment
Medical administration or patient coordination experience
Knowledge of insurance verification and medical billing processes
Medical terminology
Three or more years of related healthcare experience

SKILLS

Outstanding communication and interpersonal skills
Excellent organization and time management
Strong attention to detail
Ability to manage multiple priorities in a fast paced healthcare environment
Ability to work independently and collaboratively with hospital teams
Professional and compassionate patient interaction

TECHNICAL REQUIREMENTS

Microsoft Outlook, Word, and Excel
Email and electronic documentation systems
Internet research and communication
Standard office equipment including computers, printers, scanners, and tablets
Ability to safely load, unload, transport, and troubleshoot respiratory and DME equipment

PHYSICAL REQUIREMENTS

Ability to lift and transport equipment weighing up to 65 pounds
Standing, walking, sitting, talking, and listening throughout the workday
Close visual work with computer screens and patient documentation
Regular contact with patients and medical equipment with potential exposure to contagious pathogens
Driving a company vehicle for patient visits and equipment deliveries

ROLE REQUIREMENTS

Hospital or healthcare experience preferred
Experience with medical equipment or durable medical equipment preferred
Knowledge of discharge planning, patient coordination, or case management is a plus

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Techlink Systems

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