Job: IT Support Specialist

Location: Portland, OR (On-site)

Type: Part-Time (20 Hours/Week) – Non-Permanent/Contract

Reports to: Director, IT & Information Security

Position Summary

As the IT Support Specialist, you will be the single point of contact for all IT-related issues at our Portland location. This role requires a "proactive troubleshooter" mindset, capable of managing hardware, software, security protocols, and vendor relationships.

Note on Supervision: This role reports directly to the Director, IT & Information Security in India. Your daily tasks and strategic priorities will be supervised and guided by the Director to ensure alignment with global IT standards.

Key Responsibilities

1. Technical Support & System Administration

Troubleshooting: Resolve hardware and software issues for both Windows and macOS environments.
Ticket Management: Monitor and resolve internal requests via the JIRA ticketing system, ensuring timely communication.
Access Management: Manage and optimize cloud-based productivity suites including Google Workspace, Microsoft Office 365, and Slack.
Meeting Support: Maintain and support specialized tools like Tactiq/Gemini for meeting documentation.

2. Security & Compliance

Endpoint Protection: Deploy and manage Bitdefender Antivirus and Morphisec Endpoint Protection across all user devices.
Identity & Connectivity: Manage VPN access and ensure secure remote connectivity.
Mobile Device Management (MDM): Oversee device enrollment, policy enforcement, and security updates via the company’s MDM platform.

3. Lifecycle & Procurement

Lifecycle Management: Lead the Onboarding and Offboarding process for US employees, ensuring equipment is provisioned, accounts are created/revoked, and assets are tracked.
Procurement: Manage the end-to-end procurement of IT hardware and peripherals, maintaining stock levels for the Portland office.
Vendor Management: Act as the primary liaison for local IT vendors and service providers.

Key Deliverables

Uptime & Resolution: Maintenance of 99.99% uptime for Portland office infrastructure and closing JIRA tickets within agreed-upon SLAs.
Secure Onboarding/Offboarding: 100% compliance in account provisioning and de-provisioning within 24 hours of employee status changes.
Compliance Reporting: Monthly status reports to the Director IT & ISO regarding endpoint security health (Bitdefender/Morphisec) and MDM compliance.
Asset Accuracy: Maintaining an up-to-the-minute inventory of all hardware assets and peripherals located in the US.

Work Schedule & Location

Location: This is an on-site position at the Tyfone Portland office.
Hours: 20 hours per week.
Shift: The candidate is expected to work 4–5 hours per day during standard US business hours, Monday through Friday, to ensure consistent support for the local team.

Required Qualifications

Technical Proficiency: Proven experience managing Windows and Mac systems in a corporate environment.
SaaS Expertise: Hands-on experience with Google Workspace, O365, Slack, and JIRA.
Security Knowledge: Familiarity with Bitdefender, Morphisec, and MDM solutions.
Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical users.
Organization: Ability to manage time effectively within a part-time schedule while maintaining high standards of documentation.

Preferred Skills

Prior experience in the FinTech or highly regulated industry.
Experience in vendor negotiation and hardware lifecycle tracking.

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