Director of Outbound Logistics

Location: New York, NY (On-site)

Department: Operations & Supply Chain

Reports To: CEO + COO

Company Description

Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports enthusiasts. We are a team of over 80 employees completing approximately 90,000 orders per month, operating at the intersection of sports, collectibles, live streaming, and lightning-fast customer fulfillment.

As we scale, we are seeking an experienced leader to run our outbound logistics and fulfillment operations.

Role Description

The Director of Outbound Logistics will oversee, optimize, and scale Swish Breaks’ end‑to‑end outbound logistics, fulfillment, and operations. This leader will manage a 15+ person operations team and will be responsible for designing the operational processes that keep Swish Breaks running smoothly.

This is a highly hands-on, fast-paced, on-site leadership role based in New York, NY, ideal for a strong operator who thrives in a dynamic environment and has experience managing large teams in e-commerce, warehousing, 3PL, or related fields.

Key Responsibilities

Team Leadership & Management

Lead, mentor, and manage our 15+ person operations and fulfillment team
Recruit, train, and upskill team members; establish performance management processes
Develop shift structures, staffing plans, and daily workflows to support rapid order velocity

Outbound Logistics & Fulfillment Execution

Own all outbound shipping operations, ensuring speed, accuracy, and exceptional customer experience
Oversee daily pick, pack, and ship workflows; optimize fulfillment efficiency
Maintain KPIs across order accuracy, order turnaround times, routing, and shipping cost management
Oversee packaging standards, QC processes, and exception handling

Systems, Process, & Strategy

Work closely with senior leadership to build scalable operational systems supporting company growth
Identify bottlenecks and redesign processes to support higher volumes and improved cost efficiency
Develop operational SOPs and enforce consistent execution across all shifts
Partner with engineering / product to improve internal tools, tracking systems, and automation

QualificationsRequired

5–10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chain
Proven experience managing large teams in a fast‑paced operational environment
Strong understanding of outbound workflows, shipping carriers, warehouse systems, and process optimization
Excellent communication, leadership, and decision‑making skills
Highly organized and detail‑oriented; able to juggle multiple priorities
Proficiency with Excel/Sheets, WMS platforms, and operational software tools
Must be able to work on-site at our NYC facility

Preferred

Experience in e-commerce or high‑velocity fulfillment environments
Prior experience scaling teams and building operational infrastructures
Familiarity with collectibles, trading cards, or sports marketplace operations (a plus!)

Compensation

Salary range: $80,000 – $120,000+ Bonus depending on experience.

What We Offer

Opportunity to lead operations at one of the fastest-growing companies in sports entertainment
A dynamic, energetic workplace with a passionate community
Competitive compensation and performance-based incentives
Growth opportunities as Swish Breaks scales
The chance to build and shape the future of sports entertainment logistics
Competitive benefits: (Health, Vision, 401k, PTO/PHO)

Swish Breaks

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Director of Outbound Logistics

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