Carrier Manager – Americas

Location: United States, Austin

Reporting to: Senior Director, Cross-Border

Swap is building a serious cross-border function. This role is not a general logistics-management post. It is a commercially important carrier-management role responsible for improving carrier performance, strengthening commercial terms, and increasing the quality of cross-border support provided to the business.

The Carrier Manager – Americas will own Swap’s key carrier relationships across the US, Canada, and Australia, with direct responsibility for FedEx, DHL Express, DHL eCommerce, UPS, and selected regional partners. The role will lead carrier negotiations, service reviews, escalation management, and performance tracking across a growing international shipping footprint.

Key Responsibilities

Own strategic and operational carrier relationships across the Americas portfolio
Lead negotiations on rates, surcharges, service commitments, and contract terms
Run quarterly business reviews and regular carrier-performance reviews
Monitor service, transit, and cost performance across key lanes and merchants
Lead major carrier escalations and drive corrective action
Support Sales and Account Management on complex merchant opportunities
Recommend routing, carrier, and commercial changes based on performance and economics
Build disciplined internal reporting on carrier health and risk
Work closely with Operations, Product, and Finance on carrier-linked issues and decisions

Candidate profile

7–12 years in carrier management, parcel, cross-border logistics, or related fields
Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
Strong negotiation capability
Strong analytical judgement
Able to operate credibly with carriers, commercial teams, and senior leadership

This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.

Swap

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Carrier Manager - Americas